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Aaliyah Arnold, the 21-year-old founder of BossUp Cosmetics, goes live on TikTok a few times a week. Each livestream will last anywhere from 4 to 12 hours. Thousands tune in to watch her pack mystery boxes for customers, give away products, and teach makeup tutorials. I mix in music, jokes, giveaways, and real product demos so people feel like theyre hanging out with me while shopping, Arnold tells Fast Company. Livestreaming now makes up 60% of her companys total sales. Her biggest livestream to date hit $170,000 in sales, with more than 1 million viewers tuning in. Arnold is one of many solopreneurs on platforms like TikTok leaning into live selling to get ahead in the ecommerce industry. Dubbed Gen Zs answer to QVC, live selling has been big in China for almost a decade, but somewhat flown under the radar in the U.S. That is, until recently. The number of online shoppers who purchased during a livestream, across different platforms, jumped 29% to 41 million in 2024, according to eMarketer. From household name brands like Crocs to small businesses like BossUp Cosmetics, more brands are getting in on the action. For smaller businesses and solopreneurs, live selling levels the playing field and allows them to compete against bigger brands in todays attention economy. Take a scroll on platforms like TikTok and livestream shopping app Whatnot and you can shop for just about anything, from makeup tools to sweets to collectibles. Energetic hosts pitch their wares, hooking consumers with limited-time deals and chaotic entertainment that triggers sales. I started livestreaming in 2022 because I wanted a real way to connect with my audience, Arnold says. I wanted people to see the girl behind the brand, the story, and the products in action. She adds, It started as a fun way to build community, and it quickly became one of the most important parts of my business. Whatnot is another platform popular with solopreneurs. The platform hosts more than 175,000 hours of livestreams every week, according to its 2024 State of Livestream Selling Report, which calls that figure 800x more than QVCs weekly broadcast hours. Here, independent sellers conduct live auctions or flash sales as shoppers bid on items and interact in the chat. One in five solopreneurs say live shopping has at least doubled their annual revenue, according to statistics shared with Fast Company. Vinyl records seller Amy Eskeberg, 35, who sells under the handle eskeeknowsvinyl, has been livestreaming on Whatnot at least twice a week since 2023. In a typical livestream, which lasts an hour and a half, Eskeberg will make around 75 sales. Which might not sound like a lot, Eskeberg tells Fast Company. But is a lot when considering how many records a physical store might sell in that time span. What was supposed to be a side hustle quickly turned into her full-time gig. Although it was foreign at first to be on camera, I recognized the major benefits livestream selling offered versus other methods, Eskeberg says. Mainly, the ability to sell at a much faster pace, versus waiting around for sales with the quick auction feature. She also likes the social aspect of livestreaming that creates community with viewers. For solopreneurs, that is the unique selling proposition. By going live, founders can communicate directly with their customers, responding to their questions in real time, all without having to invest thousands in a brick-and-mortar store or pop-up. Instead of relying on organic foot traffic for exposure, TikTok has a built-in audience of 170 million American users ready to stumble across your small business. Whatnots monthly active users also increased 180% year over year in 2024. Consumer trend forecaster WGSN has found that conversion rates for live shopping are 10 times higher than those for traditional e-commerce. Eskeberg says she generated around $500,000 from livestreaming on Whatnot in 2024, accounting for almost all her record businesss overall sales. She currently does not sell anywhere else. Just as many solopreneurs lean heavily on personal branding and a strong social media presence to attract new customers, the same principle applies when going live. Ninety-nine percent of the time, I livestream from the same spot on my vintage floral 1970s couch that could have belonged to your grandma that has become a centerpiece of my image, Eskeberg says. I also try to include several giveaways every show to keep casual viewers, she adds, noting that she hopes they like the vibe and decide to bid on a record or come back to a future show where a record they want might be listed. Social shopping is set to change the way we buy things forever. Nearly half (47%) of U.S. consumers have made a purchase through social media, while 6 in 10 (58%) are interested in doing so, according to data from market research firm Mintel. A further 46% have made a purchase through a livestream event and would do so again. Going live, a solopreneur has the chance to meet those shoppers and sell to them . . . from the palm of their hand.
Category:
E-Commerce
Its open enrollment season againthat period between October and November when workers must reacquaint themselves with deductibles, copays, and premiums. Many would rather wait at the DMV, sit through a three-hour work meeting, or attempt to explain social media to tech-challeged loved ones than spend their afternoon selecting an insurance plan. Thats why some workers are farming out everything on their health insurance to-do list to AI and social media. New research from HR tech company Justworks and The Harris Poll shows were entering the era of benefit burnout: Many people are not doing their own research on what plans are best for them, and instead of consulting HR, they’re outsourcing their decisions to artificial intelligence or crowdsourcing on TikTok. Some are simply hitting renew to avoid the stress altogether, potentially costing themselves and their employers in the long run. Its a precarious time to be doing that, and with rising premiums, open enrollment is set to be more stressful than ever. According to a study by health policy research and polling firm KFF, the amount health insurers charge for coverage on the ACA marketplaces is rising by an average of 26% in 2026. Justworks Benefit Blindspots Report, released earlier this month, found that 62% of zillennials (Gen Z and millennials) would entrust AI to help them decode benefits or compare plan options rather than try to figure it out themselves. Thats compared with just 29% of Gen Xers and boomers. Its not just AI. Gen Zers are also more likely to use TikTok, Instagram, or Reddit for research than to ask their employer or HR department for help. It doesnt always pay off: Nearly half forget or regret what plan they picked, according to the Justworks data, and 22% simply reenroll in last years plan rather than shop around. Healthcare is one of your biggest annual expenses, right after rent, yet 22% of people simply reenroll in last years plan without looking at the details, David Feinberg, SVP of risk and insurance at Justworks, told Fast Company. Take the time to review how your needs have changedsuch as new prescriptions, dependents, or health goalsbefore you simply reenroll in last years plan. The more expensive the plan is doesnt always mean it’s better, either. I see so many people default to the most expensive plan they can afford, assuming its the safest bet. In reality, the right choice depends on your actual health needs and risk tolerance, Feinberg said. A high-deductible plan paired with an HSA can provide you with savings for healthcare needs in the long term. Gen Zers and millennials are also leaving money on the table when it comes to flexible spending accounts (FSAs) and health savings accounts (HSAs). While 30% of zillennials have an FSA or HSA, only about 1 in 5 (19%) use one and understand the benefits of it, according to the Justworks data. Tax-advantaged accounts are one of the most underused benefits out there. You can use them for everyday needs like contact lenses or therapy apps, and if you invest your HSA early, it can grow tax-free for decades, Feinberg said. Its one of the easiest ways to build long-term financial wellness through your benefits. Thats where employers can step in, rather than leaving AI to fill the knowledge gap. Employers who meet Gen Z where they arewith digital tools, plain language, and proactive supportwill help close the confidence gap driving so much planxiety, he added. Luckily, some firms are already rolling out AI chatbots to answer staffs HR questionsa more solid alternative, perhaps, for workers whod boot up ChatGPT for tips instead.
Category:
E-Commerce
From fake apologies that spread like wildfire on social media (as was the case during the Astronomer CEO scandal) to companies facing backlash for using generative AI without safeguards, recent crises have shown how quickly brand reputations can unravel in the digital age. The rapid spread of misinformation online, combined with new risks tied to emerging technologies, has left organizations more vulnerable than ever. Companies that are not ready to deal with a crisis are putting their brands, reputations, and future at risk. There are three warning signs that your workplace is unprepared for the next disaster, scandal, or other corporate emergency. 1. Theres No Crisis Management Plan Unless a crisis management plan is in place, organizations will not know what to do when a crisis strikes, who will do it, how to do it, or why it should be done. For every minute a business delays in responding to a crisis, it will find itself in a defensive position and at a loss on the steps it should take to address the unfolding situation. Just as bad as having no plan is having one that has not been updated to account for the latest risks that can threaten the organization. Take AI, for example. According to research conducted by Riskonnect, 65% of surveyed companies do not have a policy in place to govern the use of generative AI by partners and suppliers. The reckless use of AI can result in fraud, plagiarism, and violations of intellectual property laws, all of which can create the risk of litigation and a crisis for businesses. The best and most effective plans should include these major categories: When and how the plan was prepared, updated, and tested The event or development that will trigger a crisis for the company Who has the authority to activate the plan What should be done and in what order to address the crisis What needs to be said about the situation, and who will say it Who should be told about the crisis, and how they should be notified Depending on the nature of the risks that companies can face, it is prudent to create separate crisis management plans for each of the risks. That is because responding to the threat of a lawsuit will be vastly different than responding to the death of the CEO, for example. The plans should be tested regularly to ensure they will work when needed. The plans can be evaluated through tabletop, field exercises, and computer simulations. Based on the results of the exercises, the plans should be updated and strengthened. Information about the plans should be shared with corporate officials and employees so they know there are protocols and policies in place that should govern how the company will respond in case of a crisis. 2. A Crisis Management Team Has Not Been Appointed Without a team in place to implement a crisis management plan, organizations will find themselves scrambling to figure out what to do and who will do it when a crisis strikes. The composition of teams will depend on the nature and size of organizations. For large companies, a team of five to seven people will usually suffice, and could include representatives from HR, IT, legal, marketing, public relations, and the board of directors. The team should meet regularly to practice working together under deadlines and pressure, test the crisis management plan, and make necessary adjustments to the team and plan. 3. You Dont Know What To Say When Theres A Crisis Silence is not golden when a crisis strikes an organization. The longer that you remain quiet about a crisis, the more likely it is that others will fill the vacuum and take control of the narrative. At the very least, businesses should prepare appropriate generic statements that can be issued immediately and then customized and updated as necessary. For example, if a lawsuit is filed alleging sexual abuse by a top corporate executive, one example of an initial statement is that We are aware that a lawsuit has been filed and will have more to say about it at a later date. But be careful about saying anything that could create a risk for litigation or liability in connection with the crisis. Consult with legal counsel to help minimize those risks. A qualified individual should be appointed ahead of time who will serve as the public face of the company when a crisis strikes. The best spokesperson will have a background in public relations or journalism and will have gone through media training. If you dont have anyone on staff to fill this important role, then consider retaining the services of a public relations firm or consultant who could serve as the public face of your company during this critical time. When the plans and teams are activated, corporate officials should resist any temptation to micromanage or second-guess them. Team members will have their hands full dealing with the matters at hand, and any efforts to interfere with their responsibilities will make their work that much harderand could extend or worsen the crisis. After the crisis has passed, a report should be prepared on how well the plans were followed, how well the teams worked to manage the crisis, and any lessons learned that can be applied to improve the organizations response to its next crisis.
Category:
E-Commerce
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