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Amazon is well aware that youre spending hours agonizing over the reviews for seven different near-identical toaster ovens before you actually make a decision. Now, it has an AI feature for thatand we have to admit, its pretty helpful. Help me decide is a new AI shopping function that rolled out on October 23 across millions of U.S. customers on the Amazon shopping app and mobile browser. It uses large language models and AI tools from Amazon Web Services (AWS) suite of offerings to analyze your shopping history, purchase details, and preferences, and then match those insights with product details and customer reviews to recommend products that you might be most interested in. Designed to cut down on shopper indecision and usher users straight to the checkout cart, the feature is a smart move for Amazon, and it might make holiday shopping a bit less tortuous for customers. As the worlds most popular online retail site continues to roll out new AI features, its serving as a proving ground for how AI is radically reshaping online shopping as we know it. How to use Amazon’s new “Help me decide” feature To try out Help me decide, you can either navigate to the Keep shopping for tab on the Amazon homepage, or just click on a bunch of related products until you see a black pop-up with a sparkle icon. From there, the tool will select the product that it deems best of your recently viewed based on customer reviews, your personal product criteria, and prices and return rates. Its selection includes an AI-generated summary of why you should commit to its choice, highlighting the most relevant product features and including one stand-out review of the item. At the bottom of the screen, you can also toggle to two other suggestions: one budget pick, on the lower end of the price spectrum, and one upgrade pick, if youre inclined to get spendy. “Help Me Decide saves you time by using AI to provide product recommendations tailored to your needs after youve been browsing several similar items, giving you confidence in your purchase decision, Daniel Lloyd, vice president of Personalization at Amazon, said in a press release. I gave the tool a try after spending the past several days window shopping for cat trees that are definitely outside my budget. True to its description, Help me decide picked a tree in the middle of the price range (still $99.98), describing it as the ultimate choice for your furry friends indoor adventure. The summary went on to describe the trees impressive 70-inch height, spacious hammock, and removable top perch that ensures easy cleaning. Despite the flowery language used in the AI summaries, I found the tool generally helpful and easy to use. How AI is changing online shopping The Help me decide add-on is the latest in a growing bevy of AI shopping features from Amazon. These include the companys AI shopping assistant, Rufus; an Interests feature that tracks personalized shopping categories; and AI-generated review highlights that give top notes on customer reactions to products. Over the past several months, brands including Ralph Lauren and Pinterest have invested in their own AI tools to drive online shopping. Walmart and Sams Club have partnered with OpenAI to allow customers to shop from within the chatbot. And the AI-powered app Daydream is purpose-built to help users find the perfect outfits. In a recent Adobe Analytics study on holiday shopping behaviors, the company shared that 2024 was the first time it noticed a measurable surge in AI traffic to U.S. retail sites before the holidays. Now, its expecting a major escalation of that trend, estimating that holiday AI traffic to retail sites will rise by 520% in 2025. AI is quietly rewiring the way we shopboth in subtle ways, like by improving product recommendations, and in more direct ways, like via AI chatbots that can literally shop on behalf of a user. It won’t be long until every part of the online shopping experience is guided, at least in some way, by a dedicated AI model.
Category:
E-Commerce
The kinds of videos that do well on YouTube Shorts are depressingly predictable: cute cats, heated arguments, crazy stunts, and plenty of good old-fashioned shots of people suffering low-key injuries. The issue is that the real world produces only so many epic fails. And of the small number that do happen, even fewer are caught on video. Think of all the airplane passenger arguments and dropped wedding cakes that have gone untaped and unposted! Enter Sora. OpenAIs new video generator is hyperrealistic, and was clearly trained on billions of hours of short-form, vertical video. That makes it incredibly good at generating the kinds of short, grabby videos that pull in our attention and manipulate our emotions. How do I know? I used Sora to create an entirely fake YouTube channel, populated with AI-generated versions of the kinds of videos I see on YouTube Shorts and TikTok all the time. It took me about 30 minutes to build and it cost nothing. In less than a week, I have 21,400 views and counting. Lets dig in. Slop by the bucketful Getting access to OpenAIs Sora social network is hard. The platform launched as an invite-only app, and despite this hurdle quickly ballooned to more than 5 million active users. Its growing even faster than ChatGPT. Once youre into Sora, though, using Sora 2 (the actual video generation model behind it) is extremely easy. You just type in the concept for a video, and Sora 2 writes the script, generates about 11 seconds of very realistic vertical video, and even adds synchronized audio. The app struggles with beautiful, cinematic footage. In my early testing, Googles rival Veo 3.1which the tech behemoth launched to compete with Sora 2is much better at that. But where Sora 2 succeeds is in generating emotionally charged, short-form vertical videos. The model was likely built to drive the Sora social video network, and it shows. I decided to test the appeal of Sora 2s videos by moving them over to a traditional short-form video platform so they could compete in the real world against actual grabby, vertical clips. To that end, I opened up Sora 2 and started typing in ideas for emotionally heated videos at random. I quickly found that Sora 2 can work with either very detailed or very vague ideas. For one video, I used ChatGPT to write a detailed script for a complex scenario: a woman making a phone call in order to reconnect with her estranged mother. Sora 2s video nailed the task. From the subtle jump cuts to the swelling music (again, entirely AI-generated), its 11 seconds of surprisingly powerful micro-cinema. For other videos, I went much simpler, letting Sora 2 run with my basic prompt. The text two roommates have an argument, cellphone video yielded this: Entering A man mistakenly knocks over a giant, beautiful wedding cake and people are shocked, realistic cellphone video produced this gem, which is my favorite Sora video so far: In total, I created eight videos. Each one took about 60 seconds to generate. Using Sora 2 within the Sora app is currently free. Basically, the system generates AI slop by the bucketful. Your job is simply to give the model direction and scoop up its output. Cat fail arbitrage You can post your AI slop directly to Sora itself. But I wasnt content to stop there. Instead, I wanted to see how these videos would do in the real world. So I went over to YouTube and started uploading them to the platforms YouTube Shorts sectionbasically YouTubes clone of TikTok. Rather than starting a channel entirely from scratch, I used a neglected one where I had previously posted videos of my dog, Lance. It had no traffic to speak of, and only a handful of videos, mostly uploaded to share with friends and family members. The channel felt like an ideal blank slate; it wasnt entirely newI was worried that YouTube might flag and delete a fully new channel that started posting AI content right out of the gatebut hadnt been developed at all. I could thus test what would happen if an existing YouTuber suddenly started posting nothing but Soras delightful slop. I uploaded each of my new videos. Crucially, I didnt want to deceive anyone, so I left Soras prominent watermarks in place. I also fully disclosed that the videos are AI generated, using YouTubes Altered Content flag. It doesnt seem to have mattered. As I write this about a week later, my videos have already received 21,400 views. Poor little Lances best video had gotten only 2,600 views in the three years since I posted it. My top video from Sorathe one of the wedding cake fallingis at 12,000 views and counting. Containment is impossible AI-generated videos wouldnt be so much of a threat to the traditional social media landscape if they staye put. You could go to Sora for AI-generated fails, and TikTok or YouTube Shorts for the authentic ones. My experiment proves that this containment is unrealistic. Its shockingly easy to move videos from Sora to other vertical video platforms. And despite disclosures and watermarks, users seem to engage with the AI videos just as much as they would with real ones. Sora the social network is also a pared-down experience when it comes to running the Sora 2 model. In its new API, OpenAI provides developers with direct access to Sora 2, including customizable video lengths and aspect ratios. Videos generated through the API cost $0.10 per second. They have no distinguishable watermarks. It took me only about 20 minutes to code up an integration in Python, and I was creating fully automated AI slop for about $1 per video, at scale. All thats to say: YouTube, TikTok, and Instagram are about to be inundated with an unstoppable deluge of this stuff. YouTube tacitly admitted that when it introduced its Altered Content flag over a year ago. At the time, AI video was so janky and unusable that YouTubers were confused as to why anyone would need to disclose AI contents origins. Now we know. For consumers, the message is clear. From here on out, trust nothing that you see on vertical video apps. That amazing bottle flip or delightfully juicy neighbor fight clip may well have emerged not from real life, but from the endless slop bucket of Sora 2.
Category:
E-Commerce
In 1995, the kids brand Hanna Andersson debuted matching family pajamas, kick-starting a trend. Three decades later, it’s become a tradition in many families to buy PJs emblazoned with reindeer or Christmas trees or menorahs to wear during the holidays. But if you’re concerned that seasonally specific sleepwear may not be so eco-friendlyafter all, how much use will your toddler get from those Santa Claus jammies?Hanna Andersson has a suggestion for you: Why not buy them secondhand? In 2023, Hanna Andersson launched Hanna-Me-Downs, a website for customers to buy and sell pre-owned products. If you scroll through the site, you’ll find thousands of gently used Hanna Andersson pajamas for the whole family, along with dresses, T-shirts, and trousers from previous seasons. Since the platform debuted, Hanna Andersson has become the top resold children’s brand in the U.S., selling more than 160,000 garments to 25,000 customers. And interest in Hanna-Me-Downs is only growing, with site visits increasing by 30% this year. Aimée Lapic, who became the brand’s CEO in 2022, helped launch Hanna-Me-Downs and believes it has been one reason behind the brand’s growth in recent years. (Since Hanna Andersson is a private company owned by the private equity firm L Catterton, it does not share its revenue, but says it has experienced double-digit growth since 2019, and even higher levels of profitability.) Other factors include its decision, in 2020, to shutter all 65 of its brick-and-mortar stores to become a purely digital direct-to-consumer retailer, and its launch, in 2023, of a rewards program that now has more than a million members. While it might seem counterintuitive for a resale site to accelerate Hanna Andersson’s growthsince it might cannibalize the brand’s sale of new clothingLapic says the opposite is true. While the platform itself does not generate a profit, she believes it has brought new customers to the brand, also reinforcing the message that its products are made to last. “Circularity benefits us from a business perspective,” Lapic says. “It’s a real solid proof point that we sell high-quality, durable clothing.” [Photo: Hanna Andersson] Shopping for Kids in the Era of Fast Fashion Many parents find it hard to shop sustainably for their kids. Children grow out of their clothes quickly and ruin outfits with stains and tears. In the era of fast fashion, budget retailers like Carter’s and Target market children’s clothes that are so inexpensive, parents don’t mind if they only last a few weeks or months before throwing them out. So it might not seem worth it to spend more on durable clothes that are more expensive. Four more than 40 yearsas fast fashion has taken offHanna Andersson has tried to make the case that it is worth spending more on high-quality kids’ clothes. Its dresses start at $50, and T-shirts start at $30. Carter’s sells those products for as low as $15 and $5, respectively. This focus on quality goes all the way back to the brand’s origins. Hanna Andersson was founded by Gun Denhart, a Swede who had settled in Portland, Oregon. She wanted to create clothing that would allow kids to play in the rainy, muddy conditions that were common in the Pacific Northwest. Today, the company continues to focus on quality, thanks to rigorous durability standards. In testing, each garment is washed between 60 and 100 times to ensure the fabric won’t wear out or fade. Over the years, the company has introduced new eco-friendly fabrics such as certified organic cotton, Oeko-Tex fabrics that are certified to be free from harmful chemicals; and its newest material, HannaSoft, which is made of bamboo. In each case, it puts the new materials through durability tests. Hanna Andersson has attracted a wide range of customers, Lapic says. Some are well-heeled parents who shop from other high-end children’s brands, like Petit Bateau or Janie and Jack. But others are middle-class families. “Not all of our customers are wealthy,” she says. “Some just buy fewer clothes than they would otherwise, and others buy secondhand.” For years, consumers have been shopping for used Hanna Andersson clothes on other brands’ secondhand sites. Lapic says that it made sense for the company to create its own platform so it could engage directly with these fans of the brand. “Our clothes were very popular on ThredUp and Poshmark,” Lapic says. “We thought we had an opportunity to keep these buyers and sellers within the Hanna Andersson ecosystem.” [Photo: Hanna Andersson] Resale as a Growth Engine Lapic says that the brand tries to give Hanna-Me-Downs customers good value for their old clothes. When they send in a used product, they can get 70% of the resale value in cash. If they choose to get store credit at the main Hanna Andersson website, they can get 100% of the resale value. Lapic says that 80% of sellers choose the store credit option. And the brand has found that when these customers use their credit to shop from the Hanna Andersson site, they spend two and a half times the amount on the gift card. Besides engaging people who are already big fans of the brand, Lapic says that it has also tapped into an entirely new customer base that has never shopped with Hanna Andersson before. This group is drawn to Hanna-Me-Downs’ lower prices, and 50% will return to the site to stock their kids closets with pre-owned Hanna Andersson clothes. “They end up buying from us multiple times,” she says. Ultimately, Lapic says that Hanna-Me-Downs illustrates that promoting sustainable behavior doesn’t have to come at the cost of profitability. The resale site keeps clothes circulating in the economy for longer, and reinforcesthe message that it is better to buy fewer, better-quality items. “We are excited about how this platform benefits our customers, the planet, and future generations,” Lapic says.
Category:
E-Commerce
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