Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of online shoppers will return up to 10 percent of their purchases, according to the UPS Pulse study.
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“Where did the time go? There aren’t enough hours in the day! I can’t get a minute to myself!”Read Full Story
Between the summer of 2015 and the spring of 2016, a marine heatwave swept the northern Pacific Ocean that was hotter and lasted longer than any since records began in 1870. Its effects are just beginning to be understood.
The common guillemot (known as the common murre in North America) breeds in both the Pacific and the Atlantic and is among the most abundant seabirds in the northern hemisphere. But like many other seabirds, its numbers have declined over the past few decades. Part of that decline is due to the marine environment–a seabird’s home and hunting ground–becoming increasingly unpredictable and difficult to survive in.Read Full Story
Are guaranteed payments to every citizen a solution to the widening wealth gap or a detriment to the long-term health of the economy? A pilot program in Stockton, California, is aiming to find some answers.
Disney Plus reached 20 million U.S. homes last month according to MoffettNathanson, and cord cutting was a big motivator.
Disney Plus got off to a strong start last year, reaching nearly 20 million U.S. households, according to an estimate by MoffettNathanson and HarrisX. And while it’s safe to assume that many of those users still have cable, services such as Disney Plus are also serving as replacements for pricey pay TV packages.Read Full Story
Bike lanes and transit are important, yes. But keeping car trips short is also a major factor in Streetlight Data’s U.S. Transportation Climate Impact Index.
Transportation is the leading source of carbon emissions in the United States, with cars, trucks, planes, trains, and boats emitting 1.9 billion tons of CO2 each year. Cities are facing intense pressure to be more environmentally friendly, but what really makes a city “green” when it comes to transportation? According to a new ranking on the climate impact of transportation in the country’s 100 largest metro areas, it may not be entirely contingent on having a lot of bike lanes or good public transit.Read Full Story
Chinas bricks-and-mortar shopping malls have come under significant pressure in recent years. Despite strong economic growth and rising consumer demand, China faces severe overcapacity of its physical retail space. This is chiefly due to the growing popularity of e-commerce as of 2018, nearly 33% of all sales in China took place online. These debt-laden