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These entities include AI Growth and Texterity - owner and operator of altGraaf, Purple Petal Invest, which owns Tap Invest, and Berkelium Technologies, which operates Stable Investments.
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"It is disheartening to see the nature of some of the complaints and the observations in our inspection reports," Das said. "There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity."
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India produces only a tiny fraction of the world's cocoa beans, but that could be changing.
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News and Media
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