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There’s no shortage of apocalyptic headlines about the future of work in the era of artificial intelligence. For workers, the technology has inflicted anxiety and uncertainty, provoking questions of when, how many, and which kinds of workers will be replaced. Companies have been propelled into a FOMO fury to integrate AI expediently or miss out on efficiency, cost savings, and competitive advantage. The disruption is inevitable, but from where I sit at the nexus of employee mental health and technology, we’re asking the wrong questions. Enhancing, not replacing, humans As CEO of Calm, I have spent the past year visiting with executives and their teams across the country to understand how they are faring amid the uncertainty. No matter their sector or location, employers and employees alike have shared their resounding commitment to a future where human talent will still lead, where work will still be human-powered. There’s no doubt that the future will be different and that workforces will be impacted. The how, who and when of it all is likely to remain uncertain for some time. AI is already transforming how we workbut it isn’t replacing the human element of work. It’s enhancing it. The future of work won’t be man versus machine; it will be man and machine. I see this every day in our work and in conversations with others navigating this transition. An experiment One recent experiment reinforced this truth. Partnering with a major chip company, our team explored whether AI visual-language models could help people recognize and reflect on their own emotions like happiness, sadness, or fearso that they might use them to overcome a barrier many face in seeking mental health support: putting their feelings into words. The aim wasn’t to use machines to tell someone how they feel, but to use technology to help support emotional self-awareness that could lead to better descriptions of their emotional experience and other important outcomes, ultimately enhancing their journey with mental health support. While the AI model achieved 80% accuracy in mapping facial expressions to core emotions, which is closing the gap on the level of accuracy needed to deploy the tool for use, it was clear that achieving the level of accuracy needed could only be achieved with human input to label the data. In short, AI gave us scale to gather and get close to helpful analysis, but human input gave that data the accuracy and meaning we needed to get to a use case. This isn’t just true for mental health technology. It’s the blueprint for the future of work across every industry. Technology supports it, but humans lead it. The organizations that will succeed won’t be the ones deploying technology in isolation. They’ll be the ones that invest as deeply in human capacity as they do in data and algorithmsprioritizing mental-health support infrastructure, designing resilient cultures, and creating workplaces where people and machines complement one another. And that requires a specific kind of leadership: leaders who ask how employees see themselves integrating AI to supercharge their work, not replace itand who actively encourage their teams to engage with these tools in ways that feel empowering and additive. Leaders who listen to what their teams need now to be ready for the AI future. Leaders who model the human capabilities no algorithm can replicate: creativity, judgment, empathy, and emotional intelligence. Overwhelmed But here’s the problem: the very people we need to guide us through this transition are struggling to stay afloat themselves. Calm Health’s latest survey of more than 250 U.S.-based C-suite executives revealed a striking paradox. While nearly nine in ten rate their mental and emotional health as “good,” nearly half say they feel overwhelmed; one in four report anxiety or depression tied to their role. Sleep disruption (41%), exhaustion (34%), and an inability to be mentally present (40%) are rampant. Many leaders say they’ve considered stepping down or changing careers. This isn’t just about the general difficulty of leadership. This crisis is happening as leaders navigate one of the most disruptive technological transformations in history. They’re making critical decisions about AI integration, workforce transformation, and organizational changewhile burned out, anxious, and unable to be mentally present. They’re being asked to model emotional intelligence and human-centered thinking while running on empty. Leaders who are sleep-deprived and overwhelmed cannot do the thoughtful, human-centered work that AI integration demands. They can’t ask the right questions about preserving creativity and empathy in their organizations. They can’t build psychologically safe environments where employees feel secure enough to experiment with new tools. They can’t listen deeply to their teams’ needs or properly mentor the next generation of leaders. And they certainly can’t inspire and sustain organizations through profound uncertainty. The wrong questions This leads me to believe that were asking the wrong questions when debating AI and the future of work. We should not be asking which sectors will be transformed and how fast. We know that it will be all sectors, and transformation is already happening. We should be asking questions about how we are supporting our leaders and employees through this transition. How are we fostering a shared vision and sense of connection? How are we minimizing exhaustion, burnout and anxiety? Eighty-four percent of executives believe that mental health directly impacts their company’s bottom line.Research shows that when workplaces invest in well-being, employees are three times more likely to be engaged, far less likely to burn out, and significantly more loyal to their employer. Burnout alone drives $200300 billion in lost productivity and turnover each year, while companies that invest in mental-health care see returns of up to 4:1 through lower absenteeism, better performance, and improved retention. At Calm Health, we see this firsthand. When employees engage with our offerings, 77% complete a mental-health screening, 39% enroll in a clinical program, and 37% report improved well-being after a single session. The benefits dont just improve individual livesthey lift culture, performance, and the organization as a whole. And that begins atthe top. None of that is possible when leaders themselves are depleted. Contrary to dystopian headlines, most leaders already understand the human + AI future. Just 13% fear AI will replace human workers. Nearly 60% see AI and human talent as complementary. Thirty-one percent believe AI will free people to focus on higher-value work; another 25% believe it enhances human capabilities rather than replaces them. And almost 80% describe the human brain as the “original data center.” These aren’t comfort statements. They’re strategic imperatives. The leaders who hold this vision are right. But vision without capacity is just aspiration. To actually build organizations where humans and AI complement one another, leaders need to be mentally and emotionally equipped to do that work. Well-being in the workplace isn’t just nice to haveit is the infrastructure that enables performance, especially in the era of AI. Technology may speed and scale work, but it doesn’t relieve the need for emotional presence or psychological safety. AI will reshape nearly every job, industry, and business model. The question isn’t whether humans will still be needed. They will. The question is whether we’ll prioritize investment in the mental health of that original data center and AI at the same pace. Human capacityespecially leadership capacityis required to navigate our future wisely. We need to support the leaders and the next generation of management to guide us there. That work begins with ensuring todays leaders not only have access to transformational AI tools, but also mental health resources that support their higher-value work, so they can actually show upmentally present, emotionally resilient, and genuinely human.
Category:
E-Commerce
You’ve probably seen them: clutch purses designed to look like croissants, anime-inspired hot sauce gear, purposefully ketchup-stained shirts, and even fried chicken perfumes. It seems like many of our favorite food brands are betting on merch, with surprisingly effective results. While some might see these as stunts or a new revenue play, its more meaningfully a reflection of cultural and consumer shifts. Consumers today arent just eating at these restaurants, theyre fans of the brands themselves. Chain restaurants like Waffle House, Applebee’s, or Cracker Barrel occupy a unique emotional space. Just as people support sports teams, they express fandom for these cultural icons. And their proud embrace of brand merch isnt ironic or an inside joke. Whether its through TikTok-famous denim McMerch or retro restaurant lampshades, brands are making genuine connections. [Photo: Xavi Lopez/SOPA Images/LightRocket/Getty Images] Theres a strong element of nostalgia driving this. Research of Gen Z, millennials and Gen-X reveal high levels of historical nostalgia compared with baby boomers and the silent generation. For fast casuals, this leads to people celebrating the brands they grew up with; ones that feel like part of their personal and cultural history. But social media plays a role here as wellturning consumers into more than customers, but advocates and extensions of the brand. Branded apparel like shirts, hats, or hoodies become a vehicle for that expression. Aligning with a beloved restaurant can feel like joining a community, and social media amplifies that connection. In our current times of economic uncertainty, brand advocacy becomes even more valuable. Thats why fast casual apparel and other collaborations can help maintain visibility, attract new audiences, and reinforce loyalty; smart plays if done thoughtfully. [Photo: Panera] Brands worth wearing Todays fast casual chains face mixed economic realities. Some brands are thriving; others are struggling under macroeconomic pressure. Young and lower-income consumers, for example, are spending less at chain restaurants, likely due to tighter budgets. When forced to choose between dining out and cooking at home, many opt for the latter. But these iconic restaurant brands are also having a cultural moment. We now live in a post-ironic world. In the 1990s, wearing fast-food or diner merch mightve been tongue-in-cheek. Today, its a genuine cultural statement. People are earnestly celebrating brands that once might have been considered lowbrow. This reflects a larger postmodern blending of high and low culture, where Michelin-star restaurants serve burgers, and cultural hierarchies have softened. Consumers see authenticity and nostalgia as valuable, not kitsch. Adding to that, these brands now have the ability to reach audiences in new ways: digitally and socially, creating activation opportunities far beyond traditional marketing. Together, this creates a climate where, suddenly, people are not only open to wearing their favorite food brands, they crave it. And while the initial impact for brands can be more revenue, its real value lies in brand building, deepening affinity, and strengthening the relationship between brands and their audiences. [Photo: Arby’s] What food fandom craves While demand is up, adding a logo to a hat or shirt isnt enough. Instead, creating the right opportunity means translating the brand experience into something people genuinely want to live with; something that both celebrates what makes the brand itself and taps into whats happening in culture. The goal is to take the rituals, emotions, humor, or nostalgia tied to the brand and express them through products that feel culturally current, functional, or stylish enough to belong in peoples real lives. [Photo: Pizza Hut/Chain] Take Arbys 13 Hour Drip Fit, a recent project where we collaborated to transform a familiar part of the Arbys experiencethe messy joy of eating barbecueinto a wearable cultural moment. The napkin-made clothing line was playful, self-aware, and unmistakably Arbys, while also speaking to fashions fascination with absurdity and craft. Other ideas, like the Pizza Hutinspired Hut Hat, work because they tap into a universally recognizable brand experiencethe lights over the tableswhile aligning with cultures embrace of bold, nostalgic statement pieces that feel both fun and genuinely wearable. As importantly, when executed well, these types of collaborations generate buzz, encourage social sharing, and attract influencers organically. Our “13 Hour Drip Fit” spread everywhere from The Late Show with Stephen Colbert to the media to TikTok, earning valuable organic reach in the process. In these instances, success isnt just measured by sellouts but by cultural resonance and conversation. [Photo: Heinz/ThredUp] Of course, when stepping outside the norms of fast casual marketing, theres always a danger in overdoing things. Brands that chase trends or follow others risk appearing derivative. But playing it too safe leads to stagnation, and fast casuals cant afford to rely solely on traditional pricing tactics to serve their hungry fandom. Its those brands ready to create products that surprise and delight audiences that will spark the type of cultural conversation that will expand their reach.
Category:
E-Commerce
BJ’s Wholesale Club is planning to open nine new U.S. stores in 2026, and already debuted a new location on December 17 in Casselberry, Floridaits third in December alone, following openings in Springfield, Massachusetts, and Sumter, South Carolina. BJs currently has more than 250 clubs in 20-plus states. In 2025, the membership-based warehouse chain added 12 new locations in a number of states, including Georgia, Kentucky, New Jersey, Massachusetts, New York, North Carolina, South Carolina, and Tennessee. Our momentum remains strong as we continue to bring unbeatable value and convenience to new communities, Bill Werner, BJ’s Wholesale Club’s EVP of strategy and development, told Fast Company in a statement. Were on track to open our first clubs in the Dallas-Fort Worth area in 2026 and look forward to bringing BJs Wholesale Club to even more families in 2026 and beyond. BJs confirmed to Fast Company that it will open clubs in the following locations in 2026: Selma, North Carolina Delray Beach, Florida Chattanooga, Tennessee Forney, Texas Waxahachie, Texas Grand Prairie, Texas SW Fort Worth, Texas Foley, Alabama Mesquite, Texas How does BJ’s work? Like Costco and Sam’s Club, BJ’s is a membership-based warehouse chain that sells both bulk and regular-size products at a discount. Everything from groceries to tech, home goods, apparel, and gasoline is known to be competitively priced. Members pay an annual fee, and can shop online or in-store. BJ’s Wholesale Club financials The Massachusetts-based chain reported strong third-quarter earnings, including a 9.8% increase to $126.3 million in revenue from membership fees, and adjusted earnings per share of $1.16, which beat analysts expectations. Total revenue came out to $5.35 billion, a 4.9% year-over-year increase. BJs Wholesale Club Holdings (NYSE: BJ) was up more than 1% in midday trading on Wednesday, December 17.
Category:
E-Commerce
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