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You might have a go-to hot sauce already. But for the past year or so, Sichuan condiments brand Fly by Jing has been repositioning to capture mainstream heat seekers, and its subtle packaging update, rolling out now, is the DTC darlings latest move to optimize for its new distribution channel of choice: mass retail. To call the visual changes a rebrand would be a stretch, but the subtle updates point to how the company is pivoting its messaging for analog sales. Its packaging uses pared-down graphics and copy, with more negative space and a strict focus on must-have details that allow first-time buyers to quickly make a purchase decision just by looking at the product in hand. What is it? Whats it taste like? And what do I put it on? There’s three seconds that [consumers are] going to see you on-shelf before they make a decision, says Fly by Jing founder and CEO Jing Gao. In this context, Fly by Jing cares less about brand story. Instead, it designs packaging for the three-second rule. Pivot to retail The refresh comes at a time when retail partnerships are commonplace for brands that originated as direct-to-consumer startups. CPG olive oil brand Graza is in a slew of grocery stores, including Whole Foods. Brands like Rare Beauty, Dieux Skin, and Glossier have diversified e-comm sales with wholesale partnerships at big-box beauty retailer Sephora. IRL shopping experiences continue to be a vital avenue for product discovery and testing, even if many thought the pandemic might kill brick-and-mortar shopping for good. Gao views the broad adoption of retail among DTC companies as a result of the 2021 iOS 14 update, which prompted users to give apps tracking permission. More than 80% opted not to be tracked. This made it difficult for companies to analyze how well targeted ads worked, and therefore more costly to advertise on third-party sites like Facebook and Instagram. Gao sees that moment as the sunsetting of the golden era of DTC, when digital-first brands had to diversify to reach consumers. Fly by Jing was no exception. Fly by Jing has already been making retail inroads. Gao initially marketed the chili crisp as a premium product with a $15 price point. That included premium packaging that highlighted its specialized ingredient sourcing and rich history, in part as an effort to educate consumers and counter prevailing stereotypes around Chinese food as inherently cheap. Fly by Jing has since cut its price point by 30% to make the product more accessible and reach a broader consumer base as it seeks to expand. Gao says the company achieved this by economizing its packaging design with changes like shifting from a pricey embossed decal on glass to a paper label, and finding efficiencies in logistics and supply chain. Its products are now available in 11,000 stores nationwide, including at major national retailers like Target, Sprouts, Wegmans, Albertsons, Safeway, and Walmart. As of 2025, its in 4,000 Walmart stores. It has also expanded its product categories to include prepared noodles, which launched last year and are relaunching in stores next month with new packaging. The Asian foods category is itself becoming more crowded, with brands like Momofuku and ML (formerly Xiao Chi Jie) offering chili crisp and prepared noodles as well. Theres lots of opportunity to go around: The ethnic foods market, which includes Asian cuisine, is expected to reach $200 billion by 2032. Fly by Jing now makes the majority of its sales in retail and is profitable. Although Gao said the company’s tariffs had doubled at the time we spoke in early April, and this has tightened the company’s margins, there are no plans to change its sourcing. She says the company should be fine due to cost-savings measures previously put in place and increased velocity in stores. She describes this refresh as a key part of that. [Photo: Fly by Jing] Less-is-more labeling The brands previous packaging, launched in 2020, took a Dr. Bronners more-is-more approach that packed the label with copy and graphics related to the brand story. A Venn diagram in the center of the label included details such as its ingredients sourcing. That graphic has been replaced with a transparent window that allows shoppers to see the product inside. Previous copy described Gaos founder story, including the reclamation of her birth name, Jing, rather than the Americanized Jenny shed typically used. Now copy focuses on the products taste description and use case. The label still boasts the original line You will find yourself putting this on everythingthats the mainstream playmade more prominent by reducing other copy. One of just a few front-of-label callouts reads: Makes anything taste better. The brand also unified product names as variations of its fastet-selling store SKU, its Sichuan chili crisp, to increase in-store velocity and create a sense of familiarity across the product range. [Photo: Fly by Jing] Online, you could tell this rich brand story. We created a brand universe you can really dive deep into, says Gao. But as time went on and as retail became the dominant channel for us, now all of a sudden people are seeing us on shelves for the first time versus on their phone where they can learn more, dig in more. Thats where the aforementioned three-second rule came in. [Photo: Fly by Jing] Making mainstream moves The brand’s retail expansion also meant it was entering markets it hadnt engaged before, and consumers who were not a part of its initial customer base of well-traveled, international people [who are] plugged in, says Gao. It’s constantly thinking about how do we meet people where they are in terms of their understanding, in terms of their experience? Gao recalls a product demo at Costco. The key was to make the pitch fast to catch people as they walked by. So she simplified it by asking passerby if they wanted to try hot sauce. Then she explained the flavors. We were able to communicate very quickly what the differences were, Gao recalls. People were like, Oh, I want the sweet one, or I want the crunchy one. That was the insight of, okay, maybe we should just pare it back for people instead of calling it Chengdu Crunchthis is a cool name, but now it makes someone think it’s different from chili crisp, when really you use it the same way. It’s just a variation. [Photo: Fly by Jing] Gao describes one of her early goals as divorcing chili crisp from the idea that its a Chinese condiment that can be used only on Chinese cuisine. Product imagery includes chili crisp on pizza, eggs, avocado toast, and ice cream. That’s what really helped us to bridge the condiment into the mainstream, says Gao. But if you look at this old jar, that’s not immediately apparent because there’s such a rich story here. There’s so many layers that if someone were just to interact with it on a very basic [level], from an I just care what it tastes like standpoint, they’re not going to be able to uncover that. So we wanted to . . . present the top three things that you should know about it, and then open up the window and allow someone in. Then you’ll see [it] a bit differently now, right? The packaging design changes are indicative of the brands mainstream play, and an ambition to become a household product synonymous with a product category, like Cholula hot sauce or Huy Fong Sriracha. Can Fly by Jing become the Heinz of chili crisp? No matter the food, the brand wants new consumers to have the same inclination to reach for its jar and think Eggs, avocado toast, or dumplingsit has to be Fly by Jing.
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E-Commerce
Crocs have taken a lot of forms over the years. From collaborating with Balenciaga to send 10 inch platform clogs down the runway to collaborating with Taco Bell to make a sold-out Mellow Slide together, Crocs is no stranger to whimsy. Now, Cros is partnering with the happy-go-lucky Finnish design house Marimekko to produce a line of shoes that feature the brand’s signature prints. Marimekko and Crocs both have a very similar brand philosophy to bring joy, positive energy and playfulness to the world, says Rebekka Bay, Marimekkos Creative Director. Our lifelong mission at Marimekko is to bring joy and color to peoples everyday lives, and collaborations with global brands such as Crocs are one of the ways in which we can execute this mission. [Illustration: Ellen Porteus/Marimekko x Crocs] Marimekko is a brand known for its bold colors and patterns adorning clothing, home furnishings, accessories, and bags. Over its almost 74-year-long history, Marimekko has developed an impressive library of over 3,500 print designs. I feel that in order for us to look forward, we also need to look back, so we are especially focused on the ways that we can reflect on our rich heritage whilst creating something forward-thinking, says Bay. [Image: Marimekko x Crocs] Starting from April 23, Crocs classic clogs and sandals will don Marimekkos iconic Unikko print, which traces its origins back 60 years. For this collaboration, Marimekko wanted to explore new ways to interpret the flower design, from playing with the sizes to reducing it to just the patterns outlines. What was cemented during that process is that Unikko is an extremely strong print that can be applied into different forms or onto different surfaces and it is still recognizably Unikko says Bay. That is why it was also the perfect pattern for this collaboration: it brings as much joy as a larger black and white print as it does as a very small multicolored print. [Illustration: Ellen Porteus/Marimekko x Crocs] The Marimekko x Crocs collection will also include socks, a 5-pack of Jibbitz charms, and the first ever printed tote bag released by Crocs. Our partnership with Marimekko highlights the shared values that define both of our brands bold self-expression, unwavering authenticity, and unapologetic individuality, said Matias Infante, Vice President of Global Marketing at Crocs. You can find the collection for a limited amount of time on the Crocs website, at select Crocs stores, and wholesale locations.
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E-Commerce
In 2020, designer and brand strategist Kim Berlin got a call she was not expecting. Her small New York firm was invited to help create the visual identity of a new budget airline being formed from the bones of a former charter airline. The new airline, Avelo, would focus on bringing low-cost flights to underserved regional airports like those in Burbank, California, and New Haven, Connecticut. Berlin worked with the company to develop everything from its logo to its airplane livery to the clothes its flight attendants would wear. It was actually a huge deal for me because I’m a one-person operation over here,” Berlin says. “I was selected to create an entire airline from scratch. It’s something that not even some of the largest design firms ever have the privilege of being able to do. The bright and cheery design she created has won her numerous awards, including the American Graphic Design Award, and an honorable mention in Fast Company’s 2022 Innovation by Design Awards for graphic design. It’s become a kind of calling card project for Berlin and her firm. [Images: Avelo] But then the business behind the brand made a controversial decision that Berlin is still trying to wrap her head around. Earlier this month it was reported that Avelo had signed an agreement to begin operating charter deportation flights out of Arizona for the U.S. Department of Homeland Security’s Immigration and Customs Enforcement agency. It’s a process the Trump administration has already begun implementing with other partners, including the U.S. military. Some of these deportations have been conducted without the due process of law, a violation of the U.S. Constitution. The Supreme Court unanimously stated recently that targeted individuals must be granted time to contest their removal. Protesters in front of Tweed Airport in New Haven, Connecticut, on April 17, 2025 [Photo: Roy De La Cruz/SOPA Images/LightRocket/Getty Images] Avelo’s agreement to participate in these actions has prompted a backlash, including a growing petition to boycott the company. In a statement, Avelo CEO Andrew Levy defended the partnership. We realize this is a sensitive and complicated topic, he said, noting that the airline’s flights would be part of a long-term charter program with DHS that would help with expansion and protect jobs. Berlin learned about the partnership via a Google Alert she had set up to track the company. In contrast to previous alerts about positive news like route expansions or growing revenues, the ICE partnership came as a shock. Historically I’ve been celebrating them all along and then this shows up and I’m like, oh my God, she says. It sounded so different from the initial objectives of the [company] when we started . . . five years ago. These actions have put Berlin in the awkward position of being so closely connected to a brand that has done something she neither expected nor wanted. It’s forced a kind of reckoning over how she should respond: whether to distance herself from the brand and her own work on it, to look beyond the politics of the decision, or to find some other way of celebrating the work while also opposing the decision of the company she once served. That is the question I have been chewing on ever since I found out about a week ago, she says. Avelo’s involvement in the deportation effort came as a surprise to Berlin because her experience working with the company’s leaders was such a positive one. I love everyone I worked with on this project, she says, noting that the company’s founding effort was driven by community and idealism. It was great. It was like the little guy for the little guy. Everybody was so family-oriented. Even through the design process, some of the families got involved. We were fielding comments from wives and children. Avelo did not respond to a request for comment by time of publication. Berlin’s processing is ongoingI’m still circling,” she saysbut she’s found herself leaning toward a set of principles she believes other designers may find helpful should they ever encounter a similar situation. “As designers we’ve got to recognize that these babies have a whole life of their own once they’re out in the world. And what our clients decide to do with the work is entirely their prerogative. That’s the way business works,” she says. “I also feel like now more than ever is a time when we need to ask whether the way business works is actually working for us.” The experience has led her to reevaluate how she will interact with clients going forward, allowing herself more time to decide whether to take on new projects. It’s also led her to a place of acceptance about what she can and can’t control. “I’m really proud of this work. And just because they’ve made a particular decision that I don’t necessarily aree with doesn’t necessarily mean that the work I’ve done has no value,” she says. “It was really a dream to do.” Her main piece of advice to designers is to not conflate one’s work with their identity. “You are not your projects,” she says. “If you did your best, then you did your best. Don’t let somebody else’s actions or decisions take that away from you.”
Category:
E-Commerce
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