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I like to say that I spend most of my life negotiatingand if you consider your own work and life, you just might feel the same. My career has been full of back-and-forth: I sat across tables negotiating agreements for Christies for over two decades as Global Managing Director of Strategic Partnerships; I stand on stages around the world as a charity auctioneer, negotiating prices up to maximize fundraising; and I founded a talent agency that requires me to negotiate pay and conditions on behalf of my clients. To top it all off, Im a mom of three kids. Over the years, I have listened to many people unknowingly sink their own negotiations with a mistake as simple as using the wrong language, revealing their inexperience and lack of confidence in one sentence. Here are three phrases you should avoid if you want to come out on top in your negotiations every single time: 1. Is it okay if I ask for . . . ? One of the most important things to remember in any negotiation is to project confidence from the minute the conversation begins. I have watched innumerable people show a lack of confidence and subpar negotiating skills in the first couple of minutes of the negotiation with this phrase. If you begin a negotiation asking Is it okay if I ask for . . . ? you have made me the authority, which gives me the upper hand. As an auctioneer, I never look out into the audience and ask the bidder for the next incrementI tell them the number and then wait for them to agree. This doesnt mean you need to walk into a negotiation acting aggressive or assertive if that is not your natural demeanor. In fact, it is better if you act naturally when you walk into the room, so that the person sitting across from you feels comfortable and relaxed. Body language is a telltale sign that you are in control of the situation. If you are the type of person who likes to overexplain or ask for permission, practice the negotiation with friends and family before you walk in the room and get comfortable sitting in silence. Remember, in a negotiation, confident silence will always be your greatest asset. The person who speaks and asks too much will usually come out with less than they wanted. Negotiation is about gaining the upper hand from the minute you sit down . . . and keeping the upper hand until the DocuSign has been completed. 2. Do you think my number is too high? To set the right tone for a negotiation, it is important that you appear to be in control at all times. If you have done your prep work, you should set your LMH number in advance of the meeting. Your L is your Low (walk away) number. Your M is your medium number; you would feel comfortable accepting this offer. Lastly, your H is your high number; would be thrilled to get this in exchange for what you are providing. By thinking this through before the negotiation, you should feel confident you wont give away more than you want or accept less than you should in the heat of negotiation. Even better, this means you dont need to ask the question of the person across the table because you already know what you will accept for the service or product you provide. If they want it, fantastic! If not, you already know what it will take for you to walk away. Also note that a shrewd negotiator will go into a negotiation expecting that a higher number will be stated to start the negotiation. Good negotiators expect the person across the table to be good at negotiating until proven otherwise. If you dont feel like a confident negotiator, asking if your number is too high will only show them you dont feel confident that what you are asking for is worth the number you have put out there. Instead of asking, state your number and let them react to it before continuing the negotiation. 3. I will just wait to hear back from you about next steps. When I stand onstage at an auction watching two bidders battle it out to win the item, the minute I slam down the gavel and read out the paddle number, I recommend the winning bidders credit card number be charged as soon as possible. I learned a long time ago that buyers remorse is real, and things that are purchased in the heat of an auction battle might not be as appealing outside of a crowded room of people cheering on the bidders. I have seen the same thing happen in a negotiation. A negotiation is not done until the contract is signedso make sure to take the initiative to follow up immediately and ensure everything you discussed is ready to be finalized as soon as possible. The sooner you finalize the deal, the sooner you can get on to your next successful negotiation.
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E-Commerce
Hello! Thank you, as always, for reading Plugged In. A quick scheduling note: Starting next week, this newsletter will land in your inbox on Fridays instead of Wednesdays. See you then. Back in December, a Meta executive catalyzed a doozy of a kerfuffle by saying the company expected AI-generated profiles to exist on its platforms kind of in the same way that accounts do. Theyll have bios and profile pictures and be able to generate and share content powered by AI on the platform. . . . Thats where we see all of this going, VP of generative AI Connor Hayes told the Financial Times. The reaction was . . . not great (Futurisms headline: People Are Disgusted by Facebooks Plan to Deploy AI-Powered Users). Hayes specified that Meta expected this development to happen over time, and though it didnt sound the least bit appealing to me, I also thought it wasnt an immediate threat. But in recent days, a bevy of AI-generated people have overwhelmed my Facebook feed. They are, Im sure, a cruder manifestation of the idea than the AI members Hayes was talking up. But their presence has left me even warier of Meta willfully reimagining a social network around synthetic personalities. The posts in question come from a variety of AI slop Facebook pages I didnt ask to follow. The page names, such as Nature and Animals, The Newstoday, and Dogs World, have little or nothing to do with the topics of the posts. And those topics are, well, bizarre. How bizarre? Something like half the posts Ive seen involve AI-generated images of senior citizensas old as 120showing off birthday cakes theyve baked themselves. Most of the others relate to talented craftspeople who have fashioned elaborate sculptures out of materials as diverse as wood, ice, and vegetables. A smattering are then-and-now shots of happy people in photos taken decades ago and in 2025. A few show distressed wild animals getting rescued by humans. Much of the imagery is obviously synthetic; some of it is a tad more subtle. But all of it is meant to tug at the heartstrings, often in nakedly manipulative ways. A pretty high percentage of the cake bakers and craftspeople explain that their accomplishment has gone unacknowledged. Sometimes they look downright morose about the lack of love. Thats presumably meant to get Facebook members clicking, which they dosometimes to the tune of thousands of comments and tens of thousands of likes. Along with inserting these posts into the feeds of users who didnt request them (like, for instance, me), Meta tries to goose engagement via its Meta AI bot. An image of a bearded gent who carved a crib for his grandchildonly to discover that Nobody Likes It :(is accompanied by suggested questions such as Why is it unliked? and Babys reaction to crib. None of the answers the AI generates are of even the slightest value, creating a perverse feedback loop in which Meta is feeding one form of bad AI into another to generate even more slop. Which is not to say that I didnt find this material briefly transfixing when it first found its way into my feed. Craving more understanding of what was going on, I clicked on some of the posts to read the comments. An alarming percentage of them showered the purported posters with birthday wishes, compliments on their artistic creations, and general good vibes. Either the Facebook members who left the comments had been fooled orworsethey were happy to be happy about the accomplishments of AI-generated characters going through slight variations on a handful of maudlin scenarios. I did savor the delightfully cynical comments from those members who saw through the whole thing. So what? snapped one member in response to a post involving one particular cake-baking centenarian. Im 199 years old and I made my cake with peach cream and filling and I started decorating cakes when I was 6 months old. After a few days of this, I got worried that engaging with these posts at all had something to do with them being thereespecially when the onslaught not only continued, but intensified. Maybe Facebook took me as liking them (though I never, you know, clicked the Like button) rather than merely being a victim of my own morbid curiosity. So I started using the Not Interested option to tell its algorithm I didnt want to see these kinds of items. A day later, they seem to be gone, though Im not ready to declare them eradicated. At its bestas when group moderators take their jobs seriouslyFacebook is still wonderful. It might even live up to Mark Zuckerbergs platitudes about its mission being to connect the world. These AI posts have nothing to do with that. Stripped of its humanity and stuffed with generative AI, Facebook is the junkiest digital junk food imaginable. And the worst part is that the bad contaminates the good. As AI-generated fake then-and-now photo comparisons began showing up, I started skimming right past similar ones posted by people Im following. Only after slowing down and assessing them more carefully did I realize they were their real family members, not more empty calories. I felt like Id been left to moderate my own feedwhich, come to think of it, is an official Facebook policy these days. Maybe Meta will somehow institutionalize AI profiles in a way that adds value and leaves no member confused. But I cant help but wonder: Instead of welcoming AI-generated members onto its platforms, might the company be better off doing everything in its power to guarantee that the only people youll run across are, indeed, actual people? Youve been reading Plugged In, Fast Companys weekly tech newsletter from me, global technology editor Harry McCracken. If a friend or colleague forwarded this edition to youor if youre reading it on FastCompany.comyou can check out previous issues and sign up to get it yourself every Friday morning. I love hearing from you: Ping me at hmccracken@fastcompany.com with your feedback and ideas for future newsletters. Im also on Bluesky, Mastodon, and Threads. More top tech stories from Fast Company Uber will now pair Austin riders with Waymo self-driving carsAustin riders can be matched with a Waymo all-electric Jaguar I-PACE. Read More Mozillas new message: Were the only browser not backed by billionairesMozillas new CEO outlines coming browser features and her hopes for regulatory action. Read More TikToks airport theory dares you to arrive just 15 minutes before your flightA viral trend has travelers cutting it dangerously close, claiming you can breeze through security in minutes. Some make it. Others? Not so much. Read More Trumps crypto reserve is a payoff for loyalistsA crypto stockpile rewards supporters while creating volatility for the government. Read More AI Chatbots have telltale quirks. Researchers can spot them with 97% accuracyA new study shows that different LLMs have distinct writing stylesmaking AI-generated text easier to detect. Read More Elon Musks bumbling X posts are inadvertently teaching everyone how government worksThanks to replies from journalists and experts, Musks X feed has become an accidental crash course in civics and a variety of topics. Read More
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E-Commerce
Welcome to Pressing Questions, Fast Companys work-life advice column. Every week, deputy editor Kathleen Davis, host of The New Way We Work podcast, will answer the biggest and most pressing workplace questions.Q: My boss is playing favorites, what should I do?A: So much of adult life can feel like you’re perpetually stuck in high school: gossip and office politics, making friends, and who the boss favors. If you feel like your boss is playing favorites, the first step is evaluating why you feel this way as objectively as possible. The more specific you are about the problem, the more specific you can be about how you address it. A vague feeling of I think you like Sam more than me, doesnt have much of a solution. Do other employees get more opportunities to work on high-profile projects? Do other employees seem to get more leeway to make mistakes? Are your colleagues getting promoted or praised and you arent? Does your boss just seem to like your colleagues more or have formed a friendship with them and not you? Once you pinpoint whats wrong (and it may be more than one thing), you can address the issue directly. Your feelings of being left out and overlooked are totally valid and worth bringing up. What you shouldnt do however is pit yourself against your colleagues. If you view it as a competition, you will lose. Your work is to improve your situation, not destroy someone elses. A rising tide lifts all boatsor at least it should. Whatever the issue, approach it as a problem you and your boss will solve together, not an accusation. If your colleagues are getting more opportunities So much of my workplace advice boils down to the same thing: Have a conversation with your boss. It’s the most obvious move, but also the thing that so many people avoid. If you want more opportunities to work on high-profile projects, set up a meeting with your boss and tell them exactly that. Dont frame it as something they owe you. Instead, come to the meeting with some ideas of what youd like to do. Explain how it fits into the companys goals, as well as your career goals. It wouldnt hurt to also have some examples of why you are ready for this new level of responsibility, too. Presented like this, even if your boss says “no,” they will be pressed to give you a reason and likely a time frame for when you can take on more. If your colleagues are getting promoted and praised When your coworkers are getting praise and promotions, it can feel particularly hard to not view it as a competition. But again its best to focus on yourself and your work. Follow all the advice for getting a promotion: Work above your current title and make sure your boss knows about your accomplishments.If you are doing all of those things but your colleague with the same title just got a bump up and you didnt, you can be more explicit in your next check-in. Try something like I feel my work is at the senior associate level. Can you help me understand what it would take for me to get to that level? If your colleagues get more leeway to make mistakes This is tricky, as you likely dont know all the factors behind what causes mistakes at work. Pitting your failures against someone elses isnt likely to end well. Instead, focus on getting feedback on your work and owning up to your mistakes if you make them. If your colleagues make mistakes that impact your work, deal with them as constructively as possible and outline your problem-solving to your manager. If your colleagues are allowed to make continuous mistakes, there will eventually be repercussions. If not, its a red flag for a toxic culture that you likely dont want to be a part of. Your boss just seems to like your colleagues more This is both a professional and a personal problem and the type of problem that can make you feel the most like you’re back in high school. Some people just click more than others. You can be a friendly colleague and just not form a close personal relationship with someone. You can do the work I mention above to try to change the way your boss views your work, but you cant really call a meeting to say You like Dave more than me. If there is an unprofessional level of favoritism or personal relationships between your boss and your colleagues, you can try to delicately raise it with your managers boss, or HR if you feel comfortable. But tread carefully.If you just feel like you want better relationships at work and its not clicking with your manager, look elsewhere. Make friends in other departments or start a project with someone on another team. Not only will it make you feel less alone, it might help your boss see how valuable you are. Want some more advice on favoritism at work? Here you go: What to do when your boss favors a colleague over you How to deal with a boss who plays favorites How to deal with favoritism at work
Category:
E-Commerce
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