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2025-03-25 13:00:00| Fast Company

Otter, the AI-powered meeting assistant and transcription service, is introducing a new AI agent capable of answering spoken questions from meeting participants in real time.The AI can also perform tasks like scheduling follow-up meetings and assigning action items to the meeting record stored on Otters platform. When responding to questions, it can draw on both publicly available information for quick research queries and knowledge gained from previous company meetings. The AI will only provide answers based on meeting records that all current participants have permission to view, ensuring confidential information remains protected.[Image: Otter]The tool can also be connected to other sources of information, like company knowledge bases or customer-relationship management (CRM) software, and its abilities will only grow over time. Its some simple tasks, but pretty soon, it can do more and more complicated tasks, Otter CEO Sam Liang says.Currently, the AI agent must be activated with a phrase like Hey Otter, similar to Alexa or Siri. In the future, though, it may also be able to chime in automaticallyanswering questions and offering information proactively, much like a human meeting participant would. The agent is being rolled out to all Otter users and is currently compatible with Zoom, with support for Microsoft Teams and Google Meet expected in the coming weeks.Otter, which recently announced it has reached $100 million in annual recurring revenue, is also rolling out other AI agents aimed at supporting sales teams. One of them, dubbed the Otter Sales Agent, can provide real-time guidance to salespeople during virtual meetings with customers, and can surface answers to product-related questions and suggest responses to customer objections on the fly.[Image: Otter]Once the meeting is done, the Sales Agent can assist with drafting follow-up emails to customers or entering data from the call into CRM tools. The tool is now available to Otter enterprise sales customers, with Otters team helping configure the agent using relevant product information from previous meetings and other data sources, Liang says.Initially, well provide white glove service to help them build the model, he adds. Gradually, it can become self-serve as well.A third new AI agentcalled the Otter SDR Agent (short for sales development representative)can be embedded into websites to conduct interactive live demos of products. The goal is to give potential customers a glimpse at how products work and ask basic questions at any time, without waiting for a human sales rep (though the agent gathers user contact information for a follow-up call). [Image: Otter]The SDR Agent is already live on Otters website, demonstrating the companys own features. Upon request, Otter can help set it up for customers to use to sell their own products. Otter, which first launched a chat-based AI assistant in 2023 to answer meeting-related questions and perform basic tasks, is likely to launch other AI agents geared at helping with other types of calls, including customer service, recruiting, marketing, and user research, perhaps with more launches as soon as this year, Liang says. And while plenty of other companies are building AI agents and assistants, Liang believes Otter has an advantage in meeting-focused domains, thanks to customers whove let the company use their meeting data for training.A lot of users actually contribute some data to us, allowing us to use that to train, he says. We actually have the advantage to build the best conversational AI agent that can participate in meetings compared to some of the other AI [companies].


Category: E-Commerce

 

LATEST NEWS

2025-03-25 12:33:00| Fast Company

Shares in Trump Media & Technology Group Corp. (Nasdaq: DJT) are trending higher in premarket trading this morning after President Donald Trumps media company announced a partnership deal to start providing exchange-traded funds (ETF) on the cryptocurrency exchange Crypto.com. Heres what you need to know about the deal. Whats happened? Yesterday, Trump Media and Crypto.com released a joint press statement announcing that the two companies will team up to launch a number of exchange-traded funds and products via Trump Medias Truth.Fi brand. Truth.Fi is Trump Medias fintech arm, which the company announced back in January. As CNBC notes, the majority of the legwork of getting Trump Medias Truth.Fi ETFs off the ground and managing them will be done by Crypto.com, a Singapore-based company, and its U.S. broker dealer, Foris Capital US LLC. The new Trump Media ETFs will reportedly launch alongside another Truth.Fi financial offeringSeparately Managed Accounts (SMAs), which are financial asset accounts that are professionally managed by professional investment firms, according to Investopedia. What will the Trump ETFs contain? An exchange-traded fund (ETF) is a collection of assets that are traded together in one bundle. ETFs can contain things like stocks and bonds. However, Trump Media and Crypto.com were both light on the details of what exact assets the new ETFs may contain. The press release states that the ETFs are expected to comprise digital assets as well as securities with a Made in America focus spanning diverse industries such as energy, while going on to say they are anticipated to include a unique ETF basket of cryptocurrencies incorporating Bitcoin, Cronos, and other crypto assets. In the press release, Trump Media CEO Devin Nunes said the partnership aims to create ETFs that incorporate firms that concentrate on rapid growth, technological innovation, and strengthening the U.S. economy. When do the ETFs launch? Despite announcing the ETFs today, their launch is still expected to be a ways off. In the press release, the companies stated that the financial instruments are planned to launch later this year subject to definitive agreement and regulatory approval.  The ETFs are said to be made available not just in the United States, but in Europe and Asia as well. Once launched, these ETFs will be available on the Crypto.com App for our more than 140 million users around the world, Crypto.com CEO Kris Marszalek said. DJT shares have plummeted in 2025 After the new ETFs were announced after the closing bell yesterday, shares in Trump Media & Technology Group surged by around 9% in after-hours trading. At one point in premarket trading this morning, DJT shares were still up around the same amount. However, as of the time of this writing, DJT shares have pulled back a little bit in premarket. Currently, DJT shares are up about 8.8% to $22.86 per share. That follows a closing price of just above $21 yesterday when the stock closed up about 3.75%. The stocks gain in the past 24 hours will be welcome news to DJT investors, who have seen the share price get hit hard since 2025 began. Since the beginning of the year, DJT shares were down more than 38% as of yesterdays close. Over the past year, DJT shares have performed even worsedown 43% as of yesterdays close. One reason for this is likely the fact that Trump Media & Technology Group just isnt making money. The company owns the Truth Social social media network, which is its main product. But as noted by CNBC, last month Trump Media reported a $400 million loss for 2024. It only generated $3.6 million in revenue during that period.


Category: E-Commerce

 

2025-03-25 12:08:04| Fast Company

Han Jong-Hee, a senior Samsung Electronics executive credited with elevating the company’s television business, died Tuesday, the company said. He was 63.Han, a co-chief executive who oversaw the company’s consumer electronics and mobile devices businesses, died at a hospital after being treated for a heart attack, Samsung said.Han joined Samsung in 1988 and spent most of his career in TV-related divisions, during which the company became the world’s leading TV manufacturer. He was appointed co-vice chairman and CEO in 2022.Samsung, one of the world’s largest technology companies, has dual strengths in components and finished consumer products. The company had separate CEOs for its two major business divisions, the other being computer chips, which are all under the broader leadership of third-generation corporate heir and chairman Lee Jae-yong.Jun Young Hyun, the semiconductor chief executive, will now take over Han’s duties as the company’s sole CEO, Samsung said in a regulatory filing.


Category: E-Commerce

 

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