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In a world where leadership is often mistakenly understood as a position of control, Ive found that true impact comes from serviceleading not from above, but alongside your team to achieve success. This point was driven home about 15 years ago, when I made a resolution to read more books. Since starting this journey, one book stood out and shaped my leadership style more than any other: The Way of The Sheperd. It resonated with me so much that I even named my youngest son, Shep, after it. This book takes readers through core principles of servant leadership and outlines a leadership plan that showcases how true influence comes not from authority, but from trust, empathy, and a genuine devotion to the growth and well-being of your team. I reread this book once a year to remind myself that the most effective leaders are ones who lead with compassion, understand what motivates each team member, and empower everyone to hold themselves accountable. It underscores how a leader cant manage what they dont know, and how too many well-intentioned leaders focus solely on performance rather than their people. These lessons have influenced the way I lead, inspiring me to prioritize building trust and authentic connections with our team. At Kendra Scott, I make it a point to ensure everyone has direct access to memy email is always openand I encourage team members to reach out or schedule time to discuss anything on their minds. Company connections Weve also established a tradition of celebrating the meaningful connections within our company. For the past 9 years, weve passed down the shepherds staff. The tradition involves the current holder receiving the staff and keeping it for a set period of time before nominating someone else at the next family meeting. They share how this person has impacted them, add a meaningful token to the staff, and pass it on to the new nominee. The cycle continues from there. This simple yet powerful practice has reinforced our culture and the importance of the connections we share with one another. However, this modern leadership philosophy wasnt one that always came naturally to me. Growing up, my life was all about sports, which helped me become the first in my family to go to college. The competitive mindset required for sports can sometimes be too focused on the individual. But the real lesson I took away, doing whatever it takes with your team to win, shaped my early approach to leadership. 3 things I know As I moved into the business world and started working with founders like Ralph Lauren and Kendra Scott, I began to see how personal their connection to their companies was. That shifted my approach to leadership, and I started to focus more on building trust and creating a more supportive, nurturing environment for my team. Here are three things I know now: Fostering a sense of purpose leads to stronger performance Investing in your team and infusing every position with importance helps to instill passion and purpose in your employees. Every employee should be empowered to feel as if they represent a brands vision. This authentic connection fuels productivity and drives success. Making mistakes can be your biggest asset You learn the most through your mistakes. In those moments, the best lessons come from acknowledgement and accountability. As a leader, being transparent and vulnerable about your own missteps can set a tone that not only enhance company culture, but also make employees feel secure in taking risks. The importance of leading with a learners heart Great leaders are great learners. No one has all of the answers, regardless of their position in an organization. Thats why its important to maintain a culture of continuous learning and collaboration. The more you learn, the more tools and opportunities you have. In the end, leaders cant be successful without their team, and leadership isnt about control, power, or having all the answers. Its about showing up for your people, creating space for them to grow, and demonstrating humility through it all. Whether its by reading a book about servant leadership or establishing supportive methods, Ive learned that true leaders are those who cultivate intentional connections with their employees. There is still much to learn, and my journey is still unfolding, but one thing I know to be true is that leading with trust and empathy is the type of legacy worth leaving. Tom Nolan is CEO of Kendra Scott.
Category:
E-Commerce
Amaras Law, coined by the American scientist and futurist Roy Amara, says humans tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. If the first half of 2025 is anything to go by, in the AI era, the runs are getting shorter, and the effects of the technology will be larger than weve seen in a generation. In a matter of months, the conversation in companies has accelerated far beyond if AI is a useful productivity tool, to where and when it can be applied. Across industries and geographies, executives are acknowledging that AI is a general-purpose business solution, not just a technical one. Despite widespread workplace adoption, the focus on cybersecurity has not kept pace. In the rush to adopt AI systems, applications and agents, companies are failing to consider that rapid deployment of these new technologies could lead to data breaches and other security risks. That matters because AI models are not only getting more powerful but also more useful for enterprises. More enterprises are using AI agents As of early June, OpenAIs base of paying business users reached 3 million, up from 2 million in February. In a move for that market, ChatGPT can now connect to popular business apps such as Google Drive, Dropbox, and Sharepoint, allowing workers to quickly access answers that are locked in dispersed documents and spreadsheets. Confusion, and even fear, about AI agents has given way to exploration and adoption. Among US-based organizations with annual revenues of $1 billion or more, 65% were piloting AI agents in the first quarter of this year, up from 37% in the space of a single quarter. Microsofts Azure AI Foundry, its platform for building AI agents, processed 100 trillion tokens in the first three months of 2025 (with one token representing the smallest unit of text that an AI model processes)a five-fold increase year-on-year. At the same time, the cost per token more than halved, spurring higher use and creating virtuous cycles of innovation. As John Chambers, the former CEO of Cisco, says, AI is this generations internet revolution but at five times the speed, with three times the outcome. Beyond the hype that haunts the sector, there are signs of enterprise AI adoption everywhere. In his latest letter to shareholders Alex Karp, CEO of Palantir Technologies, describes a ravenous whirlwind of adoption of AI. IBM, which has rolled out its AI strategy to 270,000 employees, reports that AI already handles 94% of routine human resources tasks. At Shopify, the e-commerce group, AI usage is now a baseline expectation, CEO Tobias Lütke said in an employee memo. The workplace automation company Zapier, which took steps to embed AI across its workforce, says that 89% of employees actively use AI in their daily work. The list goes onand its not just technology companies. JP Morgan, the worlds largest bank, has rolled out GenAI tools to 200,000 staff members, and says employees have each gained one-to-two hours of productivity each week. AI acquisitions are plentiful The shift from novel to mass-market tech is reflected in the business strategies of the main AI model makers, which are reimagining themselves as application companies. In the space of two weeks, OpenAI, the ChatGPT parent, appointed a CEO of Applications and then acquired IO, the AI device startup founded by former Apple designer Jony Ive, for $6.5 billion. Meta, perceived to be behind in the AI race, has invested $14.3 billion in Scale AI, which provides data and evaluation services to develop applications for AI. Meanwhile, Apple is reported to have had internal talks about buying Perplexity AI, a two-and-a-half year-old AI model maker. AI app security is rarely discussed Companies are naturally focused on the potential and performance of AI systems, but it’s striking how rarely security is part of the story. The reality is that the speed of deployment of AI apps and agents is leaving companies at risk for breaches, data loss, and brand impact. For example, an AI system or agent that has access to employee HR data or a banks internal systems leaves a company open to possible cyberattacks by bad actors. In business-critical applications, risks emerge at every stage of the development cycle, from choosing which AI model to use and what systems to give it access to, right through to deployment and daily use. In our work on testing the security of AI models with simulated attacksknown as red-teamingand creating the CalypsoAI Model Security Leaderboards, we have discovered that, despite performance improvements, new or updated AI models are often less secure than existing ones. At the same time, existing models can see their security score slip over time. Why? Because the attacks keep progressing and bad actors learn new tricks. More techniques and capabilities of breaking or bypassing AI model securities keep being invented. Simply, the attack techniques are getting better and they’re causing AI models that have only recently launched to become less secure. That means that organizations that begin using an AI system or agent today, but don’t stay up to date with the latest threat intel, will be more vulnerable as attack techniques increase in capability and frequency. As corporate AI systems gain autonomy and access to sensitive data, what is safe today may not be safe tomorrow. The research firm Gartner has forecast that 15% of day-to-day business decisions will be made autonomously by agents by 2028, though that percentage may increase by then. Against that backdrop, virtually all the security protocols and permissions in enterprises are built for human workers, not for AI agents that can roam through company networks and learn on the job. That mismatch opens up vulnerabilities, such as the ossibility of agents accessing sensitive information and sharing it inappropriately. Poorly secured agents will be prime targets for hackers, particularly where they have access to valuable data or functions such as money transfers. The consequences include financial loss and reputational damage. Final thoughts Securing these new systems will be critical to AI adoption and to successful return on investment for the companies involved. A new security paradigm, using the capabilities of agentic AI to secure enterprise AI, is needed to allow innovation to thrive and agents to reach their potential. While the development of AI models and systems so far can reasonably be summarized as better, cheaper, less secure, the final part of that equation must improve significantly as the emerging application-first AI era accelerates. Once that happens, Roy Amara seems certain to be proven right once again. Donnchadh Casey is CEO of CalypsoAI.
Category:
E-Commerce
As Zohran Mamdani declared victory in the New York City Democratic mayoral primary on Tuesday night, one had to wonder: Has anyone checked on the finance bros? On X, the Wall Street meltdown was already well underway. It appears that NYC is electing to commit suicide by Mayor, wrote Jim Bianco, president of Bianco Research. Its officially hot commie summer, added Dan Loeb, CEO of hedge fund Third Point and longtime Cuomo backer. every NYC finance guy on my main feed right now pic.twitter.com/Z7anouAFio— (@EffMktHype) June 25, 2025 Loeb wasnt alone. Billionaires like Michael Bloomberg and Bill Ackman had backed Andrew Cuomo, still seen as the frontrunner even in the races final days. Bill Ackman drafting his thoughts on Mamdani rn, one post joked, alongside an image of an essay-length text being written. Another great part of Mamdanis victory is that it means Michael Bloomberg pretty much lit over $8 million on fire for no reason lol, another X user wrote. Bill Ackman drafting his thoughts on Mamdani rn pic.twitter.com/e7pCMMKKO4— litquidity (@litcapital) June 25, 2025 The finance industrys reaction isnt surprising. A Mamdani win in Novembers general election could bring what Wall Street dreads most: tax hikes and tighter regulations threatening corporate and investment interestsfueling the familiar cry of a wealthy exodus. Wealthy New Yorkers moving to Miami if Zohran wins, one Instagram meme joked. View this post on Instagram A post shared by New Yorkers (@newyorkers) Lets not forget the finance bro who did vote for Mamdani (starter pack includes a Carhartt beanie and a copy of The Communist Manifesto). NYC girls with trust funds were calling him Zaddy Zohran and you thought he was going to lose? one user posted on X. pic.twitter.com/0mZY1Kfw2s— Overheard on Wall Street (@OHWallStreet) June 24, 2025 One post, acknowledging defeat, featured an AI-generated image of fleece-clad finance bros scanning groceries at a city-run market: Well boys, onto the new bullpen. Well boys, onto the new bullpen. pic.twitter.com/GUxzYaYZw6— Overheard on Wall Street (@OHWallStreet) June 25, 2025 Another post on X perfectly summed up the general mood: Investment bankers reacting to NYC nominating a socialist for Mayor. The accompanying caption? wed all be fine with a lot less, right? Investment bankers reacting to NYC nominating a socialist for Mayor pic.twitter.com/4SY66q4qTn— litquidity (@litcapital) June 25, 2025
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E-Commerce
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