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Yelp has announced new AI-powered call answering features for restaurants and services as part of its Spring Product Release. With the service, currently under development, the company hopes that "businesses never have to miss a call again. "In this next step of our product transformation, were continuing to harness AI to unlock the potential of Yelps rich data in ways that build trust and simplify decision-making whether users are hiring a pro or booking a reservation," Yelp's chief product officer, Craig Saldanha, said in a statement. "By grounding our AI in real consumer behavior and business data, were creating intuitive, transparent features that improve the experience for everyone on Yelp." The AI-powered system "will be fully integrated into Yelp's platform with customizable features and the ability to answer general questions, filter spam, transfer calls when needed, and capture messages." For restaurants, it will make reservations, put guests on a waitlist and highlight deals like happy hours. It will be part of Yelp Guest Manager, which is also getting a few updates to streamline operations plus, a new Guest Experience Survey. Users calling services will be able to provide project details, get answers to follow-up questions and receive a call back from the company. For example, if a person has an issue with their car, they can give information to the AI system and receive potential solutions. Every business will be able to customize the AI service's greetings, choose when a call should be forwarded and determine follow-up questions.This article originally appeared on Engadget at https://www.engadget.com/ai/yelp-will-use-ai-to-help-restaurants-answer-calls-and-make-phone-reservations-143320476.html?src=rss
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Marketing and Advertising
Microsoft will shut Skype down on Monday, May 5, in less than a week's time. While it's long fallen by the wayside in favor of Zoom, Teams and Google Meet, more users might be turning to WhatsApp. The Meta-owned messaging platform is reportedly working on a feature that would bring voice and video calling to its web browser, WABetaInfo reports. WhatsApp already allows voice and video calls on its Mac and Windows apps, but this update would allow users to access these functions without downloading an app. While I'm happy to have the app on my personal computer, this could benefit anyone who doesn't want to download WhatsApp on a work computer. Right now, the feature is only under development, but there's a preview of it below. WABetaInfo WhatsApp has taken additional measures recently to make calling easier. In March, the platform launched a call menu feature for one-on-one and group chats. It allows users to quickly choose a type of call from within the chat or to send a call link. This article originally appeared on Engadget at https://www.engadget.com/big-tech/whatsapp-is-reportedly-bringing-voice-and-video-calls-to-browsers-130026611.html?src=rss
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Marketing and Advertising
Amazon has finally launched its first batch of Project Kuiper internet satellites on top of a United Launch Alliance Atlas V rocket. The company was supposed to send the first 27 satellites in the constellation, which will eventually be comprised of more than 3,200 satellites, on April 8. However, the event got pushed back. A previous Bloomberg investigation claimed that Kuiper was way behind schedule, because the company was struggling to ramp up the production of its satellites. If true, the company will have to ask for an extension from the FCC to fulfill its commitment to the government, requiring it to put 1,600 satellites in orbit next summer. An Amazon spokesperson denied that the company was having manufacturing issues, however. They said that Amazon was on track to support its target and that it will continue increasing its production and launch rates. Around seven hours after launch, Amazon CEO Andy Jassy announced that the company has confirmed that its "first 27 production satellites are operating as expected in low Earth orbit." Amazon now has over 80 launches scheduled with ULA on top of the Atlas V and the aerospace corporation's newer Vulcan Centaur heavy lift vehicles. The company's goal is to provide internet access to far-flung regions not typically reached by conventional internet connections. Its staunchest rival, SpaceX's Starlink, already has over 7,000 functioning satellites in orbit. Important moment for @ProjectKuiper as we just confirmed our first 27 production satellites are operating as expected in low Earth orbit. While this is the first step in a much longer journey to launch the rest of our low Earth orbit constellation, it represents an incredible pic.twitter.com/sb2eO6n6Im Andy Jassy (@ajassy) April 29, 2025 This article originally appeared on Engadget at https://www.engadget.com/science/space/amazon-deploys-the-first-project-kuiper-internet-satellites-140006298.html?src=rss
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