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Restaurant delivery in New York is not like restaurant delivery in any other part of the country. The city has a long history with food delivery thanks to its dense population and copious restaurants (roughly 25,000 at last count). It even had its own delivery brand, Seamless, launched over a quarter-century ago as SeamlessWeb in the city. Now, after a brief fall from public view, Seamless is back in New York. Seamless has operated under the thumb of a much larger brand for years. It merged with Grubhub in 2013, but retained its own branding in the biggest and arguably most important delivery market in the country. But when Grubhub got a new, foreign owner in 2020Amsterdam-based Just Eat Takeaway (JET)its new leaders moved to more or less erase Seamlesss branding. Grubhub would benefit from optimized marketing and streamline network effects, JETs CEO said. Just as pandemic shutdowns boosted the delivery business, Grubhub effectively ditched a brand that appealed to its largest market, opening the door to eager competition from national brands like Uber Eats and DoorDash. {"blockType":"creator-network-promo","data":{"mediaUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/03\/Expedite-Icon-E-white-background.jpg.jpg","headline":"Expedite","description":"Restaurant technology and the big ideas shaping the future of hospitality, by Kristen Hawley. To learn more visit expedite.news","substackDomain":"https:\/\/www.expedite.news\/","colorTheme":"salmon","redirectUrl":""}} In hindsight, this was a mistake, one that Grubhubs new, New York City-based owners want to correct. Wonder, the so-called mealtime superapp led by serial entrepreneur Marc Lore, bought Grubhub for $650 million in January. Lore hasnt offered many details about Grubhubs future, but it clearly sees value in the New York market. Its interesting to think that there would be nostalgia around one of these digital-first delivery brands, says Tim Calkins, a marketing professor at Northwestern University’s Kellogg School of Management. I think people might be happy to hear that this brand is back and look at it as bringing backand reconnecting withan old friend. If that friend were a person, theyre old enough to order a cocktail. Seamless debuted in New York in 1999, well over a decade before upstart competitors would challenge its dominance. (At the time, two of DoorDashs three founders were under age 10.) Back then, orders placed online often arrived at restaurants by fax, an almost quaint precursor to the high-tech networks that route these orders today. Now, the stakes are even higher. Grubhubs share of the restaurant delivery market has fallen to a distant third behind DoorDash and Uber Eats. Per recent reporting in Bloomberg, Grubhub controls just 5% of the delivery market nationwide, according to data from Bloomberg Second Measure. In New York, Bloomberg reports, numbers from YipitData suggest that Grubhub controls about a fifth of the delivery market. In an interview, Grubhub CEO Howard Migdal disputed this, saying Grubhubs data shows it controls a significantly higher portion. Even with a slight tailwind, reviving the legacy brand will take work. The most important thing for Grubhub to do, Calkins says, is to highlight what makes Seamless different. There is something about being a local brand, a New York brand, that could be a differentiator, he says. That seems to be Grubhubs plan. In a statement, the company praised Seamless for consistently speaking to and delivering on the nuances of living in the city that only New Yorkers could appreciatea.k.a. the type of if-you-know-you-know nod that plays well in local ads plastered on bus shelters and inside subway cars. Of course, getting New Yorkers attention is just part of the contest. The challenge then, Calkins says, is you have to get people to care. {"blockType":"creator-network-promo","data":{"mediaUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/03\/Expedite-Icon-E-white-background.jpg.jpg","headline":"Expedite","description":"Restaurant technology and the big ideas shaping the future of hospitality, by Kristen Hawley. To learn more visit expedite.news","substackDomain":"https:\/\/www.expedite.news\/","colorTheme":"salmon","redirectUrl":""}}
Category:
E-Commerce
Hackers linked to Russia’s government launched a cyberattack last spring against municipal water plants in rural Texas. At one plant in Muleshoe, population 5,000, water began to overflow. Officials had to unplug the system and run the plant manually. The hackers weren’t trying to taint the water supply. They didn’t ask for a ransom. Authorities determined the intrusion was designed to test the vulnerabilities of America’s public infrastructure. It was also a warning: In the 21st century, it takes more than oceans and an army to keep the United States safe. A year later, countries around the world are preparing for greater digital conflict as increasing global tensions and a looming trade war have raised the stakes and the chances that a cyberattack could cause significant economic damage, disrupt vital public systems, reveal sensitive business or government secrets, or even escalate into military confrontation. The confluence of events has national security and cyber experts warning of heightened cyberthreats and a growing digital arms race as countries look to defend themselves. At the same time, President Donald Trump has upended Americas digital defenses by firing the four-star general who led the National Security Agency, shrinking cybersecurity agencies and slashing election cybersecurity initiatives. Businesses now are increasingly concerned about cyberattacks, and governments have moved to a war footing, according to a report this month by NCC Group, a British cybersecurity firm. The geopolitical dust is still settling, said Verona Johnstone-Hulse, a London-based expert on government cybersecurity polices and the report’s co-author. What the new normal looks like is still not yet set. Many in the U.S. are already calling for a more muscular approach to protecting the digital frontier. Hybrid war is here to stay, said Tom Kellermann, senior vice president of cyberstrategy at Contrast Security. We need to stop playing defense its time to make them play defense. Digital life means more targets for hackers Vulnerabilities have grown as people and businesses use connected devices to count steps, manage finances and operate facilities such as water plants and ports. Each network and connection is a potential target for foreign governments or the hacking groups that sometimes do their bidding. Espionage is one motive, demonstrated in a recent incursion linked to hackers in China. The campaign known as Salt Typhoon sought to crack the phones of officials, including Trump, before the 2024 election. These operations seek entry to sensitive corporate or government systems to steal secrets or monitor personal communications. Such information can be hugely valuable by providing advantages in trade negotiations or military planning. These hackers try to remain hidden for as long as possible. More obvious intrusions can serve as a warning or deterrent, such as the cyberattacks targeting the Texas water plants. Iran also has shown a willingness to use cyberattacks to make political points. The cyberattacks that frighten experts the most burrow deeply into telephone or computer networks, inserting backdoors or malware for later use. National security experts say this was the motivation behind a recent attack from China called Volt Typhoon that compromised telephone networks in the U.S. in an effort to gain access to an unknown number of critical systems. China could potentially use these connections to disable key infrastructure power plants, communication networks, pipelines, hospitals, financial systems as part of a larger conflict or before an invasion of Taiwan, national security experts said. They can position their implants to be activated at a date and time in the future, said Sonu Shankar, a former researcher at Los Alamos National Laboratory who is now chief strategy officer at Phosphorus Cybersecurity. National security officials will not discuss details, but experts interviewed by The Associated Press said the U.S. no doubt has developed similar offensive capabilities. China has rejected U.S. allegations of hacking, accusing America of trying to smear Beijing while conducting its own cyberattacks. Global tensions tick up Wars in Ukraine and the Middle East. Trade disputes. Shifting alliances. The risk of cyberattacks goes up in times of global tension, and experts say that risk is now at a high. U.S. adversaries China, Russia, Iran and North Korea also have shown signs of cybercooperation as they forge tighter economic, military and political relationships. Speaking to Congress, Director of National Intelligence Tulsi Gabbard noted that Iran has supplied drones in exchange for Russian intelligence and cybercapabilities. Russia has been the catalyst for much of this expanded cooperation, driven heavily by the support it has needed for its war effort against Ukraine, Gabbard told lawmakers. Amid global fears of a trade war after the tariffs that Trump has imposed, supply chains could be targeted in retaliation. While larger companies may have a robust cyberteam, small suppliers that lack those resources can give intruders easy access. And any tit-for-tat cycles of cyberconflict, in which one country hacks into a sensitive system as retaliation for an earlier attack, come with great risk for all involved, Shankar said. It would put them on the path to military conflict.” The Trump effect At a time when national security and cybersecurity experts say the U.S. should be bolstering its defenses, Trump has called for reductions in staffing and other changes to the agencies that protect American interests in cyberspace. For example, Trump recently fired Gen. Timothy Haugh, who oversaw the NSA and the Pentagons Cyber Command. The U.S. faces unprecedented cyber threats, said Virginia Sen. Mark Warner, the top Democrat on the Senate Intelligence Committee. He has asked the White House to explain Haughs departure. How does firing him make Americans any safer?” Warner said. Also under Trump, the U.S. Cybersecurity and Infrastructure Security Agency placed on leave staffers who worked on election security and cut millions of dollars in funding for cybersecurity programs for local and state elections. His administration eliminated the State Departments Global Engagement Center, which tracked and exposed foreign disinformation online. The CIA, NSA and other intelligence agencies also have seen reductions in staffing. The administration faced more questions over how seriously it takes cybersecurity after senior officials used the popular messaging app Signal to discuss sensitive information about upcoming military strikes in Yemen. Gabbard later called the episode a mistake. The officials in charge of America’s cybersecurity insist Trump’s changes will make the U.S. safer, while getting rid of wasteful spending and confusing regulations. The Pentagon, for instance, has invested in efforts to harness artificial intelligence to improve cyberdefenses, according to a report provided to Congress by Lt. Gen. William J. Hartman, acting commander of the NSA and Cyber Command. The changes at the Cybersecurity and Infrastructure Security Agency come as its leaders consider how best to execute their mission in alignment with the administration’s priorities, a CISA statement said. As Americas Cyber Defense Agency, we remain steadfast in our mission to safeguard the nations critical infrastructure against all cyber and physical threats, the statement read. “We will continue to collaborate with our partners across government, industry, and with international allies to strengthen global cybersecurity efforts and protect the American people from foreign adversaries, cybercriminals, and other emerging threats. Representatives for Gabbard’s office and the NSA didn’t respond to questions about how Trump’s changes will affect cybersecurity. Signs of progress? Despite shifting alliances, a growing consensus about cyberthreats could prompt greater global cooperation. More than 20 nations recently signed on to an international framework on the use of commercial spyware. The U.S. has signaled it will join the nonbinding agreement. There’s also broad bipartisan agreement in the U.S. about the need to help private industry bolster defenses. Federal estimates say the cybersecurity industry needs to hire an additional 500,000 professionals to meet the challenge, said Dean Gefen, former chief of cybertraining for Israel’s Defense Intelligence Technological Unit. He’s now the CEO of NukuDo, a cybersecurity training company. Companies need effective guidance from the government a playbook,” Gefen said. What to do, what not to do. David Klepper, Associated Press
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E-Commerce
Josh Cochran worked deep in the coal mines of West Virginia since he was 22 years old, pulling a six-figure salary that allowed him to buy a home with his wife Stephanie and hunt and fish in his spare time. That ended two years ago when, at the age of 43, he was diagnosed with advanced black lung disease. Hes now waiting for a lung transplant, breathes with the help of an oxygen tank, and needs help from his wife to do basic tasks around the house. His saving grace, he says, is that he can still earn a living. A federal program run by the Mine Safety and Health Administration and the National Institute for Occupational Safety and Health called Part 90 meant he was relocated from underground when he got his diagnosis to a desk job dispatching coal trucks to the same company, retaining his pay. “Part 90 – that’s only the thing you got,” he told Reuters while signing a stack of documents needed for the transplant, a simple task that left him winded. “You can come out from underground, make what you made, and then they can’t just get rid of you.” That program, which relocates coal miners diagnosed with black lung to safer jobs at the same pay – along with a handful of others intended to protect the nations coal miners from the resurgence of black lung – is grinding to a halt due to mass layoffs and office closures imposed by President Donald Trump and billionaire Elon Musk’s Department of Government Efficiency, according to Reuters reporting. Reuters interviews with more than a dozen people involved in medical programs serving the coal industry, and a review of internal documents from NIOSH, show that at least three such federal programs have stopped their work in recent weeks. A decades-old program operated by NIOSH to detect lung disease in coal miners, for example, has been suspended. Related programs to provide x-rays and lung tests at mine sites have also shut down and it is now unclear who will enforce safety regulations like new limits on silica dust exposure after nearly half of the offices of MSHA are under review to have their leases terminated. The details about the black lung programs halted by the government’s mass layoffs and funding cuts have not previously been reported. “Its going to be devastating to miners,” said Anita Wolfe, a 40-year NIOSH veteran who remains in touch with the agency. “Nobody is going to be monitoring the mines.” The cuts come as Trump voices support for the domestic coal industry, a group that historically has supported the president. At a White House ceremony flanked by coal workers in hard hats earlier this month, Trump signed executive orders meant to boost the industry, including by prolonging the life of aging coal-fired power plants. “For too long, coal has been a dirty word that most are afraid to speak about,” said Jeff Crowe, who Trump identified as a West Virginia miner. Crowe is the superintendent of American Consolidated Natural Resources, successor to Murray Energy. “We’re going to put the miners back to work,” Trump said during the ceremony. “They are great people, with great families, and come from areas of the country that we love and we really respect.” Andrew Nixon, a spokesperson for the Department of Health and Human Services, which oversees NIOSH, said that streamlining government will better position HHS to carry out its Congressionally mandated work protecting Americans. Courtney Parella, a spokesperson for the Department of Labor said MSHA inspectors “continue to carry out their core mission to protect the health and safety of Americas miners.” Black lung has been on the rise over the last two decades, and has increasingly been reported by young workers in their 30s and 40s despite declining coal production. NIOSH estimates that 20% of coal miners in Central Appalachia now suffer from some form of black lung disease, the highest rate that has been detected in 25 years, as workers in the aging mines blast through rock to reach diminishing coal seams. Around 43,000 people are employed by the coal industry, according to the Bureau of Labor Statistics. More mining, more risk Around 875 of NIOSHs roughly 1,000-strong workforce across the country were terminated amid sweeping job cuts announced by HHS this month, according to three sources who worked for NIOSH. Thats put the departments flagship black lung program, the Coal Workers Health Surveillance Program, on hold, according to an internal NIOSH email dated April 4. “We will continue to process everything we currently have for as long as we can. We have no further information about the future of CWHSP at this time,” the email says. The CWHSP’s regular black lung screenings, which deploy mobile trailers to coal mines to test coal miners on site have ended too, because theres no money to fuel the vehicles or epidemiologists to review the on-site x-rays or lung tests, according to sources familiar with the program. For many miners, this program is the sole provider of medical checkups, according to NIOSH veteran Wolfe. The loss of staff at NIOSH has also crippled black lung-afflicted miners’ ability to get relocated with pay as part of the Part 90 program. Miners can only become eligible for the Part 90 benefit by submitting lung x-rays to NIOSH that show black lung. But all NIOSH epidemiologists in West Virginia required to review the x-rays were laid off, according to Scott Laney, who lost his job as an epidemiologist. Laney told Reuters he and his fellow laid-off team have been working in an informal “war room” in his living room to try to draw attention to the issue among Washington lawmakers. “I want to make sure that if there are more men who are going into the mines as a result of an executive order, or whatever the mechanism, they should be protected when they do their work,” he said. Sam Petsonk, a West Virginia attorney who represents black lung patients, said relocating sick miners is crucial because the risks of continuing to work in dust-heavy areas while ill are so severe. “It gets to the point that days and months matter for this program,” he said. Silica threat Last year, MSHA finalized a new regulation that would cut by half the permissible exposure limit to crystalline silica for miners and other workers an attempt to combat the rising rates of black lung. Enforcing that rule, which comes into force in August after being pushed back from April by the Trump administration, may prove difficult given the staff cuts and planned office closures at MSHA, said Chris Williamson, a former Assistant Secretary of Labor for Mine Safety and Health under the Biden administration. He told Reuters that before he left MSHA in January, there were 20 mine inspector positions unfilled. A pipeline of 90 people that had already secured MSHA inspector job offers, meanwhile, had their offers rescinded after Trump took office, and around 120 other people took buyouts. Mine inspectors are meant to uphold safety standards that reduce injuries, deaths and illnesses at the mines. That loss of staff and resources raises the likelihood that black lung could become even more pervasive among Appalachian coal miners particularly if mining activity inceases, said Drew Harris, a black lung specialist in southern Virginia. “As someone who sees hundreds of miners with this devastating disease it’s hard for me to swallow cutting back on the resources meant to prevent it,” he said. Kevin Weikle, a 35-year-old miner in West Virginia who was diagnosed with advanced black lung disease during a screening in 2023, said the cuts make no sense at a time the administration wants to see coal output rise and will set back safety standards by decades. “Don’t get me wrong, I mean, I’m Republican,” Weikle said. “But I think there are smarter ways to produce more coal and not gut safety.” Valerie Volcovici, Reuters
Category:
E-Commerce
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