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Few Zoom calls have made me quite as self-conscious as my chat with Robert Biswas-Diener. An executive coach and psychologist, he recently coauthored a book on radical listening. Like many people, Id assumed that I was a pretty good listener, but what if Ive been doing it all wrong? By the end of the conversation, my fears have been confirmedof the half-dozen skills he describes, I demonstrate only half. The good news is that we can all improve, and the advantages appear to be endless. By lending a more attentive ear to the people we meet, we become better negotiators, collaborators, and managers, while enhancing our own mental health. It can be an antidote to many problems, says Biswas-Diener. Better listeners = better on the job Being a good listener is a lot more than staying quiet and periodically nodding politely. Theres a practice called active listening, and research confirms its one of lifes most valuable skills. Consider a study from 2024 by Guy Itzchakov at the University of Haifa in Israel and colleagues. The team first asked 1,039 workers across various industries to judge their colleagues listening skills by rating statements such as, When my colleagues listen to me, they genuinely want to hear my point of view and They show me that they understand what I say. Over the following five days, they found that these scores predicted each participants commitment to their organization, their emotional resilience after stressful events, and their willingness to cooperate with other employees. Feeling heard may be especially important in times of uncertainty. A survey by Tiffany Kriz, an associate professor of management and organizations at MacEwan University in Canada, for instance, has shown that bosses with better listening skills are far more effective at soothing feelings of job insecurity following layoffs. It is not just the people around us who will benefit. Itzchakov has found that people with enhanced listening skills enjoy better mental health through their closer connections with their colleagues. They are less likely to suffer work-related burnout, for example. The question is, how do we go about improving the habits that we have always taken for granted? Thats why I called Biswas-Diener, whose book on the subject, Radical Listening: The Art of True Connection, came out earlier this year. Your step-by-step guide to becoming a better listener The first step is practical: Eliminate as many distractions as possible. Close the door to your office, put your cell on silent, shut your laptopwhatever you need to focus solely on the person in front of you. No one likes being phubbed (phone snubbed) as you check your notifications. (Hands up: Im guilty of this.) Nows the time for the mental work, which begins by establishing your intention for the conversation: Do you want to be entertained or to learn something new? That’s going to guide what you’re paying attention to, he says. At the same time, you should identify your conversation partners intentions: Are they looking for advice, practical support, or compassion? Each will require a different kind of response. This principle, called optimal support matching, should prevent those awkward moments that could lead to misunderstandings. Remember: Part of being a good listener is knowing the appropriate thing to say based on what you heard while you were listening. In many conversations, you will need to navigate disagreement. This means raising your intellectual humility so that you dont carelessly dismiss the other persons point of view. Its not posing as if you have less worth than another person, but recognizing that your opinion may be limited and biased, Biswas-Diener says. And if you don’t like what the person’s saying, you can always be curious about them, he says. Listen, instead of looking for a fight. The psychological research shows that small signs of genuine interest in others views can be incredibly disarming. It both defuses the potential for conflict and encourages the other person to acknowledge their own doubts, so they are more receptive to your point of view. That may be because people tend to overestimate how much others are intent on changing their mind, and any display of open-mindedness will allay those fears. Being a humble, active listener, and simply asking someone why they have come to a particular judgement, can lower their defences, thus potentially making the communication more successful. Whenever possible, you should also validate the qualities that you admire. Maybe you don’t like their personality, but you can always acknowledge how honest, forthright, or reflective they are, Biswas-Diener says. Listen carefully to find something you can compliment. Finally, and perhaps most counter-intuitively, Biswas-Diener suggests listening and then actively interjecting at apposite moments. While this may seem to run against all good-etiquette guides, a few ecstatic interruptionsyes!, I was thinking the same!, I didnt know that can raise the energy of the conversation and emphasize your interest in what they are saying. For similar reasons, you can feel free to finish someones sentence for them. Even negative feedbacksuch as cutting in to explain that you have already heard the story beforeoffers proof that you are listening, whereas patient silence can seem cold, distant, or distracted. The speakers reaction will all depend on your timing and how much airtime you expect to take: Remember to balance any interjection with the all-important listening. If I jump in and jump out, it’s a completely acceptable interjection, says Biswas-Diener. The only time they’re not comfortable is when you grab the podium. An entire mindset shift Ive been practicing these skills for the three weeks since I first spoke to Biswas-Diener, and I have already noticed some of the benefits. Despite some reservations, Ive been braver at interrupting people mid-flow, and was pleasantly surprised to see the energy of the conversation rise as a result. Changing the way I listen changed the way both my conversation partner and I act during the discussion, in really productive ways. By mentally clarifying my intentions, I ave found that work calls are much more efficient and rewarding, and by demonstrating more curiosity in alternative points of view, I have found that successful compromises are now far easier to find. Biswas-Diener suggests that, like our physical muscles, these empathic abilities should build over time. You can even practice it when listening to radio interviews, and ask what the interviewer is doing well. Those subtle signs of humility, curiosity, and acceptance will soon become far more obvious to you. Youll start hearing listening, says Biswas-Diener. And by emulating them, you will soon build stronger social connections.
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E-Commerce
Just like any new form of entertainment initially popular among kids and teenagers, video games got their share of suspicion, disdain, and even fearmongering. Today, they are a fully legitimate part of pop culture, but the narrative of video games being a waste of time is still alive. It’s highly unlikely to see a productivity guru advising you to play a video game. That said, as both a venture investor and a gamer, I insist that video games aren’t counterproductive. On the contrary, they help to develop skills that VCs, entrepreneurs, managers, and leaders need, while allowing you to take your mind off of stressors and recharge. My twin brother, Roman, and I have been avid gamers since childhood, when we played The Lost Vikings (1993), Disneys Aladdin (1993), Doom (1993), and Quake (1996) together, sharing our family’s first computer. We gathered with friends to play Heroes of Might and Magic III (1999) and Warcraft III (2002) all day long. Now, at 35, we jointly manage GEM Capital, one of the largest gaming VC companies in the world. Weve carried our love for video games throughout our lives, and it has given us not only a deep domain expertise but also a set of core professional skills. To illustrate this, I’ve picked five of those skills and paired each with a game that, I believe, had the strongest impact: 1. Task Prioritization The game: Heroes of Might and Magic III What does a VCs workday look like? Team calls, board meetings with portfolio companies, new deals negotiations, investor check-ins, calls with auditors, syncs with legal and finance teams, communication with journalists, and the list goes on and on. Every single day the amount of tasks far exceeds the available hours. This workload isn’t for everyone, it demands smart time management and task prioritization. My Heroes of Might and Magic III gaming experience always helps me with this. The game constantly forces players to prioritize tasks. What should I do this turn: build a new unit-generating building or upgrade the castle? Seize a gold mine or capture an enemy fortress? Which hero should I send on which mission? Given the hundreds of hours I spent in this game, one could say I’d been preparing for my VC career since childhood. 2. Effective Communication The game: World of Warcraft As investors, we aren’t simply funding business ideas, we are always searching for the right peoplethe best founders and the best teams. Venture capital, at its core, is first and foremost about people and how we communicate with them. Our most critical work revolves around negotiations with partners, portfolio companies, and new targets. Do you know where else communication is vital? In multiplayer online games. For me personally, World of Warcraft (WoW) made the greatest contribution to my communication skills. I cant help but compare the work of a VC to that of a guild leader or raid leader in WoW. Both roles require a ton of communication: motivating your team, resolving conflicts, and setting priorities. With the number of raids I led in WoW back in school and university, you could say that dealing with people is in my blood. 3. Teamwork The game: League of Legends It’s hard to imagine a successful VC without a strong, ambitious team. That’s why teamwork is important. You need to be able to maximize the potential of everyone on your team and the synergy between them. In my opinion, theres no better analogy for teamwork in VC than the teamwork required in League of Legends (LoL). In both cases, a small group of like-minded individuals unites to achieve an ambitious goal. My experience of playing LoL with my school friends as a team 15 years ago has helped me tremendously in shaping my teamwork skills. 4. Quick decision making The game series: Doom, especially Doom Eternal A VC should be able to make the right decisions quickly. Hesitate on a hot deal, and it’s gone. A delay in decision-making at critical milestones can be fatal for portfolio companies. You need to think and act fast. The Doom series trained me to react quickly to unfolding events, dodging enemy attacks, moving strategically, and striking with speed. In hindsight, all the evenings spent playing the very first Doom with my dad and brother were the foundation for my rapid-reaction skills. 5. Persistence and resilience The game: Elden Ring Being a VC isn’t all rainbows and unicorn companies. Some investments aren’t going to perform as expected, some risks aren’t going to pay off, some negotiations aren’t going to be easy. It’s important to keep on track and remain enthusiastic when things don’t go your way. Fans of the Dark Souls series, and especially Elden Ring, will understand me here. The amount of time I spent on attempts to defeat the bosses in that game is countless. But, in the end, success always comes, and the efforts invested in it make it feel even sweeter. This game taught me to push myself, fight relentlessly, and never give up. I think this helps me immensely in my work now. Despite the common belief that video games are a waste of time, games have shaped a set of skills I heavily rely on as a VC. This includes smart task prioritization, effective communication, teamwork, quick reactions to unexpected challenges, and perseverance to reach the awards waiting ahead. On top of that, turning what I deeply love and enjoy into my job simply keeps me happy.
Category:
E-Commerce
For generations, weve been taught that early equals disciplined and late equals lazy. But thats not biologyits a moral story disguised as science. As an expert in applied chronobiology, Ive spent more than 20 years studying how biological rhythms shape work and wellbeing. It turns out that about 30% of people are early chronotypes (morning types), 30% are intermediates, and 40% are late chronotypes (evening types). Yet most workplaces still run on early-riser timerewarding visibility over value, and hours over outcomes. When we align our schedules with our internal clocks, performance and motivation risebut it takes courage to be honest about what that looks like. The people most disadvantaged in our contemporary workplaces are night owls (like myself), whose performance peaks much later in the day. If you also aren’t at your best in the morning, heres how to talk with your manager about your circadian rhythm in a way that earns trust, not judgment. 1. Focus on results When you talk to your boss about your chronotype, make it about performance, not preference. Leadership coach, author, and former McKinsey partner Caroline Webbbest known for her book How to Have a Good Dayis a self-described extreme night owl. Early mornings were always difficult: At university, I skipped the 9 a.m. lectures and relied on self-study instead, she told me. It wasnt about lazinessit was about working when my brain was actually awake. That same awareness later became part of how she designed her professional rhythm. At the Bank of England, Webb found that if she started later, she could produce sharper analysis and more accurate forecasts. Rather than seeing that as a personal quirk, she framed it as a productivity advantage. Before you bring up your biological rhythm with your manager, choose your moment strategically. The best time is after youve delivered strong results or during a regular check-in about performancenot in passing or out of frustration. That way, the conversation becomes about how you can sustain excellence, not why you dislike mornings. You might say something like: My most focused work happens later in the day. If we can schedule key meetings or strategy sessions after 10 a.m., Ill be sharper and deliver stronger results. Webbs advice to other night owls captures it perfectly: If you frame it as a path to greater productivity, you get a better conversation, she says. Its not about being indulgentits about ensuring youre at your sharpest when it matters most. That kind of statement shifts the focus from comfort to contribution. It helps others see your rhythm not as a problem, but as a path to better performance. 2. Frame your rhythm as biological variation, not personal preference Another effective way to tell your boss that youre a night owl is to describe your rhythm the same way we already talk about other forms of human diversity. Neurodiversity has helped normalize cognitive differences at work; chronodiversity does the same for biological timing. You might say something like: Just as people think differently, people also function best at different times of day. Im a late chronotypemy peak focus comes later. If we can schedule my key work during my strongest cognitive hours, youll get better decisions and higher-quality output from me. This framing shifts the conversation away from comfort (I dont like mornings) and toward biology (My brain performs optimally at a different time). Leaders tend to respond more positively when a request is grounded in science, performance, and inclusion rather than habit or lifestyle. It also normalizes the conversation. Instead of asking for special treatment, youre highlighting a natural dimension of human variationone that future workplaces will increasingly recognize as essential to wellbeing, creativity, and sustained performance. 3. Ask targeted questions in your next job conversation If your current workplace leaves no space for flexibility, take your chronological rhythm seriously in your next opportunity. Ask questions that reveal how the organization really thinks about time: When do most team members start their day? Are meeting times flexible? How do you measure performanceby hours or by outcomes? These questions show that you understand your energy patternsand that youre intentional about delivering value when youre at your best. And if youre a leader yourself, consider this: Flexibility isnt indulgence, its intelligence. Teams that honor biological diversity make better decisions, experience less burnout, and sustain higher creativity across the day. Pretending to be a morning person might win short-term approval, but this kind of covering comes at a cost. Research shows that hiding aspects of who you are increases stress, reduces engagement, and harms creativity. When you fake an early rise, youre not just losing sleepyoure losing authenticity. Openness, on the other hand, builds credibility. It tells your boss you know how to manage your energy, your focus, and your performance. When more people dare to talk honestly about their biological rhythms, we move from moral judgment to biological understanding. And thats how real flexibilityand real performancebegin.
Category:
E-Commerce
Lets be honest: email kinda sucks. Its not just the writing: its also the reading, the sorting, the figuring out what the third reply in a 15-message chain is supposed to mean. The good news is that artificial intelligence is now genuinely helpful when it comes to the soul-crushing drudgery of email. Free up the hours you spend every week typing, reading, and agonizing with these practical, AI-infused ways to tame your email. Instant thread summaries We’ve all been copied on the 27-reply thread with the subject line, “RE: FW: Re: Quick question.” Reading it is an act of sheer madness. Don’t. Use an AI assistant built into your email clientsuch as Gemini in Gmail, Copilot in Outlook, or features in services like Superhuman and Shortwaveto generate a one-paragraph summary of the entire conversation. Youll get the action items, the key decisions, and the final context in seconds. Context-aware drafting You know what you need to say, but forming the polite, professional, and correct sentences takes energy you dont have. Use your email services built-in AI reply generator. With one click, your AI can draft a response, often 90% perfect, and all youll have to do is polish and send. Heres how to do it with Gmail and with Outlook. Batch prioritization Your inbox treats all emails equally, which means the notification for a company-wide memo announcing leftover Panera in the break room hits just as hard as the one from your biggest client. Employ smart filtering tools, such as SaneBox or Shortwave, that use machine learning to sort mail into custom folders like “Urgent/Action,” “Later/Digest,” and “Newsletters/Reading.” This frees your primary inbox for only the messages that require immediate action from a real human. Tone and style refinement Ever written a draft when youre annoyed, only to read it back and realize you sound like an unemployable crank? Thankfully, AI can be your sanity check and personal PR manager. Most generative AI tools include a tone adjuster. Draft your email quickly, then use a prompt to change the tone to “professional,” “friendly,” or “assertive but brief.” The AI restructures the language to hit the right emotional note, preventing misunderstandings and eliminating the “draft-read-delete-rewrite-overthink” cycle. Automated follow-ups The sales process, the project check-in, the reminder to your colleague: follow-up is a mundane yet recurring element of work. Use an AI tool such as Mixmax or follow-up features in your companys CRM to automatically schedule a “nudge” email to send if the recipient hasn’t responded after a set number of days. Better yet, some tools use AI to suggest the optimal time to send based on past recipient behavior, resulting in far less manual tracking of open loops.
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E-Commerce
Several years ago, a conversation about credit ratings prompted a friendly argument with an acquaintance. My friend, an idealist who hated seeing how the rich and powerful took advantage of those with lower incomes, argued that credit was a force for exploitation. While Ive certainly seen exploitative lending practicesIve been a financial writer for 15 years, after allits equally clear that credit is necessary for ordinary people to get ahead. Without access to credit, things like home ownership would never be possible for anyone who wasnt already rich. Of course, my friends point also stands. Lending can often be exploitative, leading to cycles of debt and entrenched poverty. But we live in a world where having a credit score is just about mandatory. Since we cant opt out of this wildly imperfect system, the best thing we can do is understand its pitfalls and potential benefitsand minimize the harm it does. Busybodies from the start: The history of credit bureaus Credit reporting got its start in the 19th century when retailers would share financial information with each other about their customers. If youve ever seen small retailers post photos of customers who are not allowed to pay by check, you can understand how this kind of sharing of information could be a helpful tool for protecting a narrow profit margin. Unfortunately, early credit reporting also had quite a bit of prejudice built in. By the 1960s, credit reporting agencies not only reported financial information, but also any lifestyles or conduct that could be gleaned from newspapers or other public sources. This meant individuals were being denied financial opportunities based on their sexual orientation, alcohol use, or any other behaviors that may have put them in the public eye. What was even more infuriating was that these credit reporting agencies were not required to disclose the confidential information they had gathered about each individual. So if you were denied a mortgage or a job because of what was in your credit files, you had no right to see what was blocking you from the opportunity. Privacy, please: The Fair Credit Reporting Act To rectify the opacity of early 20th century credit reporting, Congress passed the Fair Credit Reporting Act (FCRA) in 1970. The FCRA was the first official data privacy law, and through years of tweaking, the law has granted the following rights to consumers regarding their credit reports: You have the right to receive a free copy of your credit report You have the right to receive notification if you are denied credit or employment based on information in your credit report You have to the right to dispute errors on your credit report The credit bureaus must investigate such disputes and correct inaccurate information within 30 days The credit bureaus must remove outdated information on your credit report after a certain length of timetypically seven to ten years The credit bureaus can be held liable for knowingly reporting inaccurate or outdated information An employer must get written permission from you before accessing your credit report You have the right to freeze your credit The credit bureaus must give you the option to exclude yourself from lists for unsolicited insurance and credit offers The FCRA is an elegant piece of legislation that has grown with the changes to the credit reporting industry. It offers consumers a number of vital privacy protections and rights that we take for granted today. (Credit bureaus of yore used to look at marriages and arrests rather than your verifiable financial behavior, which is much more likely to correlate with your likelihood of paying back a loan.) That said, these rights still put the onus on the consumer to assert them. You must still work against the giant machinery that is the credit reporting industry if there is a problem with your credit report. And unfortunately, that is more likely to happen than not. Incompetent stalkers: Equifax, Experian, and TransUnion The three largest credit bureaus in the United States are Equifax, Experian, and TransUnion. Each of these ginormous companies have a file on any consumer with a digital financial presence. In other words, if youve ever used a credit card, debit card, online payment system, digital payment system, or any other non-cash method of payment, then youre probably in a file somewhere in one of these companys vaults. The credit bureaus gather information about you from any financial institution you may interact with, including your bank, credit card issuer, mortgage lender, loan servicer, credit union, or collection agency. This may not exactly be stalker-like behaviorbut it does feel weird that our economy is reliant on third party companies gathering financial intel about consumers without their consent. Like, why are you so obsessed with us? Youd think that the credit bureaus would at least get the facts right if theyre going to invade consumers financial privacy. But in 2024, a Consumer Reports study found that 44% of consumers had an error on their credit report. Whats more worrisome, 27% of respondents found a financial error that would affect their ability to qualify for a loan. Sure, we have the right to dispute these errors. But the dispute process is a pain the neck none of us wants to take onand an insulting cherry on top of the creepy stalker sundae. Exercise your credit rights The credit industry in America reminds me of Winston Churchills words about government: Democracy is the worst form of government except for all those other forms that have been tried. The way we have set up credit in America is intrusive and potentially predatory and puts the onus on the consumer when the giant credit bureaus have institutional power. But its better than any other alternatives that have been triedbecause of the legislation that protects our rights as consumers. Which means we should all be execising those rights as early and as often as possible. Its good for us! So even though looking at your credit report sounds about as fun as stabbing yourself in the eye with a rusty spoon, consider the following credit-related tasks as an all-American to-do list that will simultaneously protect your finances. (No need to tackle all these in one go. Take your time with your patriotic chores). Request your credit report You used to only be allowed one peek at your report per year, but you can now get a weekly online report from each of the three major credit bureaus. But the old system is preserved in the name of the only official site where you can request your credit report for free as required by federal law: annualcreditreport.com Remember, there are three credit bureaus, and you need to look at the credit reports from each one. While the information is usually about the same, there can be some discrepancies, and its important to know what differences may lurk between your credit reports. Dispute any errors you find Unfortunately, theres a good chance youll find something inaccurate in one or more of your credit reports. There are a number of common errors, including: Typos, like incorrect addresses, phone numbers, or misspelled names Mistaken identity, where someone with a similar name was misidentified as you Identity theft Incorrect account reporting, like an open account listed as closed or vice versa Incorrect account ownership, where an authorized person is listed as an account owner Wrong dates for last payment, date of account opening, or date of first delinquency Errors in reporting an account as delinquent Same debts listed more than once Data management errors, like an account with an incorrect current balance or credit limit If you find an error, you need to dispute it with the specific credit bureau the error appears on. Heres how to file disputes with each of the three credit bureaus: Equifax: equifax.com/personal/credit-report-services/credit-dispute/ Experian: experian.com/help/dispute-credit/ TransUnion: transunion.com/credit-disputes/dispute-your-credit Under Federal law, the credit bureau must investigate and correct the error within 30 days. Freeze your credit Freezing your credit is one of the most useful credit rights in the modern world. When your credit is frozen, no onenot even youcan open new credit accounts in your name. Which means that even if identity thieves get hold of your identifying information, they cant do a darn thing with it. A credit freeze lasts indefinitely, so theres no need to remember to renew, although you will need to thaw it the next time you want to open a new line of credit. To freeze your credit with each of the bureaus, simply navigate to their websites and follow the prompts: Equifax: equifax.com/personal/credit-report-services Experian: experian.com/help Transunion: transunion.com/credit-help Opt out of unsolicited insurance and credit offers The FCRA gives consumers the right to opt out of unsolicited offers for insurance and credit. If youd like to exercise that right (and why not?!), navigate to optoutprescreen.com and follow the instructions to stop the phone calls and mail solicitationsand enjoy the peace that ensues. Always look on the bright side of credit As infuriating as our credit system may be, we still have power and rights as consumers. Exercising those rights will ensure that we keep that power.
Category:
E-Commerce
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